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Call for Ideas - Citizen Interface for NHAI

Start Date :

May 14, 2022

Last Date :

Jun 15, 2022

23:45 PM IST (GMT +5.30 Hrs)

Submission Closed

National Highway Authority of India currently is planning to build a citizen facing interface which can cater to all highway related needs of NH commuters. NHAI already has an ...

National Highway Authority of India currently is planning to build a citizen facing interface which can cater to all highway related needs of NH commuters. NHAI already has an Android mobile application called Sukhaad Yatra (https://play.google.com/store/apps/details?id=com.rsawh.nhia&hl=en_IN&gl=US) which needs to be upgraded and advanced further.

Citizens are invited to share their ideas on how the Sukhad Yatra app can be improved with additional features/ integrations to better service the needs of citizens. The end outcome is to improve the experience of NH commuters and build a robust medium of 2-way communication.

The tool will not be limited to but can cover the following areas:
● Informing users of construction and maintenance activities
● Allowing users to register complaints pertaining to the condition of the highway or highway activities such as toll (for eg. If wait times for a toll gate are too long or if FasTag is not working at a gate)
● Allow users to rate highways on various characteristics of the highway around their experience as a rider (on both negative and positive characteristics of experience, for example whether the NH offers a scenic route or view)
● Allow user to access emergency and first response services on the highway
● Allow users to access information on wayside amenities, petrol pumps, EV stations etc. Information about location of facilities along the route can be searched on Google Maps but this is hard to access for non smartphone users.
● Allow users to report traffic congestion, accidents, debris, toll-relates issues, request EV charging points etc to local command centres (Eg. Waze)
● The interface should be able to cater to user-needs of commuters with and without smartphones
● The interface should have a strong focus on UX, intuitive and centred around the day-to-day needs and experience of highway users.

The interface can also operate as a platform through which multiple existing private and public applications can link to such as NH’s toll free number, toll management system etc or travel related apps (MapMyIndia, Google Maps etc) which already have a high user-base. The platform should leverage strengths of existing IT applications and not reinvent where necessary.

The design should cater to all kinds of NH users such as:
● Commercial (trucking etc) who may or may not have a smartphone and a user design which caters to their needs
● Personal long-distance commuter which may not be as frequent but may have access to smartphones
● Local residents who live around the highways and use it more frequently than private long distance commuters

Submissions to this can be in the form of app mock-ups/ prototypes, presentations, concept notes on platform and other interfaces, list of desired features by commuters etc.

Tha last date of submission of ideas is 15th June 2022.

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Shreejan Dolai 4 years 2 months ago

NHAI can consider these views for the app - i. A web version should be available for the truck drivers or a helpline or toll-free number should be available 24*7 for their help. ii. If the truck drivers do not have the phones which can support the app, then, they can be informed using message. iii. Also, feedback should be taken from drivers for the improvement of the highway. iv. It should be informed where the road is not good, animal passing is present, etc. v. Break fails are common which led to serious accident. The highway should have dead end passage beside the main road implemented with soft and stopping materials to reduce the speed and stop the hazard. This should also be informed in the app. vi. Some modern technologies should be implemented in the highways like in the highways of other countries - for example - electric trucks running with electric lines like in train. vii. Online toll payment These are some of my thoughts.

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Syam Sagar Kumar Yarasani 4 years 2 months ago

Please allocate more budget for Technology

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ARUN KUMAR GUPTA 4 years 2 months ago

This is condition of drain along Delhi-Jaipur Highway near Bimola. What will happen in rains can easily be understood. Photo explains everything.

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kunal kishore 4 years 2 months ago

NHAI is an organisation to construct road and also care about their passenger for their safety and happy journey . 1 All toll booth should be connected to collect toll tax at one place . 2 Toll booth should be function as emergency care centre fir passenger safety. 3 Ambulance facility should be available on all petrol pump for medical emergency. 4 Medical facility should be available at distance of ten kilo meter for passenger. 5 Road police should be deployed on security of passenger and control anti social activity

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Jagan's institute 4 years 2 months ago

Along with the national highway, railway line also to be builted up where the bike or car or even lorries also can be transported. So that more people will be willing to travel to the different places along with their vehicles.

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Krishna B Gawas 4 years 2 months ago

Dear sir National highway must be accomplished with all the facilities round the corners so that public which are travelling from place to place will get all possible information about residence medical facilities food carts malls hotels tourist places etc.

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YourName vrishbhanath_vardhman gumte 4 years 2 months ago

Good afternoon everyone Sir. Our most importantly approach is control of our speed. When we have been using national highways 🛣 most important traffic rules . Speed control is very useful for currently travelling. National Highway or any roads valuable rules .

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Mrsubhash chand Gehlot 4 years 2 months ago

1 You can share or refer and earn 2 update this app 3 If there is any kind of accident on the road to honor the person who should be informed in this app 4 This app should have all emergency numbers like 1.police 2.ambulance and 3. fire brigade etc.

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Neeraj sagar 4 years 2 months ago

Its a great platform to express your personal views and ideas so first of all thanks to NHAI and POI for this opportunity . My suggestions are as follows ; 1. Sir because the govt is timely collecting taxes and imposing penalties on tax payers why there is lapse of services being provided by you like casulaties on road, late transportation and so on. Therefore if you have the authority to penalise the common man then you should also be ready for the consequenses or penalise yourself. 2. There should be plants or trees infront of houses instead of cars (a person who can afford a four vehiler car or bike must afford parking) which will reduce accidents to a great extent. 3. By planting fruit trees its will help the needfull like beggars, animals and most importantly global warmimg. 4. We can have trees inbetween the divider of highways or fruit plants which ultimately help the needfull. 5.Good for Global Warming and Stray Animals

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InderPalSingh 4 years 2 months ago

"Allow user to access emergency and first response services on the highway" will be the most important feature of the app. Time is critical in emergencies. The success of this feature will depend on how quickly the service operating procedures (SOP) are run in the back-end of the app.

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