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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Reema Noor
Reema Noor 6 years 9 months ago
It is a very good initiative first of all. I av also registered a complaint on CPGRAMS BUT no solution yet. Ty can streamline just like the e-commerce industry resolve their customer grievance by raising a ticket with a time limit but with a twist of "silent period" if the concerned authority does not respond with the relevant and effective solution it should deem to go in favor of the complainant.Said department should be kept in the red-flagged category as to why they are not performing.
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Jayesh Kulkarni
Jayesh Kulkarni 6 years 9 months ago
Dear Railways In India we the common man is really fed up with this Manual System and Bluffing CHARGES that’s in Black Money and BRIBE Openly share at Central Government, PMO, Ministers among them, the hard earn money of Common Man which paid to GOVERNMENT as TAX is used for CORRUPTIONS is very shameful and Embarrassing. We already had 70000 scams, GOVT TAX MONEY gon in 100% LOSS to Government. This Corrupted Illiterate MP, MLA is already taking Lots of FREE SALARY without doing work
mygov_1574531664947131.pdf
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Jayesh Kulkarni
Jayesh Kulkarni 6 years 9 months ago
HON PMO RTO Reginal Transport Offices,Road Transport DPG/V/2019/80172 HON Sir Very Embarrassing to Intimate you as RTO in INDIA as a common man we are facing many many issues harassment from RTO offices in India. Most Corrupt and most unethical RTO stand first as to demand BRIBE in CASH like extortions by putting HUMAN BEING ON GUN POINTs just for the sake of MONEY. Embarrassing such people Government who demand BRIBE in CASH will do anything even can kill human being for MONEY CASH
mygov_1574531540947131.pdf
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Jayesh Kulkarni
Jayesh Kulkarni 6 years 9 months ago
DPG/B/2018/82233 DPG/B/2018/82403 DPG/B/2018/82429 DPG/B/2018/82642 DPG/B/2018/82926 DPG/B/2018/83093 DPG/B/2019/80094 DPG/B/2019/80340 DPG/B/2019/80341 DPG/B/2019/80376 DPG/B/2019/80388 DPG/B/2019/80634 DPG/B/2019/80658 DPG/B/2019/80665 DPG/B/2019/80991 DPG/B/2019/81053 DPG/B/2019/81187 DPG/B/2019/81347 DPG/B/2019/81590 DPG/B/2019/81600 DPG/B/2019/81685 DPG/B/2019/81877 DPG/B/2019/82347 DPG/B/2019/82429 DPG/B/2019/82434 All ABOVE COMPLAINTS DID NOT RESOLVED by Anyone?
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Jayesh Kulkarni
Jayesh Kulkarni 6 years 9 months ago
Here is something to put strong Investigation at Local Level one on one with each of Parents who’s Children taking Education from KG, STD 1 to 10, 12 up to Post Graduations, etc. am expecting Director of Public Grievance to form Team of Government Officers (only NON CORRUPTED –who don’t accept CASH/GOLD BLACK MONEY Etc) must start taking Public Meetings at each and every district to Verify the Education Quality, Standard Specially the Fees Structure of Indian Schools. This investigations must
mygov_1574531297947131.pdf
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Jayesh Kulkarni
Jayesh Kulkarni 6 years 9 months ago
We Feel as strongly as a common man has to feel need to write few feedbacks to the people who become part of CIRCUS institutions like ELECTION COMMISSIONS of INDIA and RBI Reserve Bank of India, Central Governments and State Governments and ZP, Municipal etc.. Very Embarrassing to see such a pathetic people, uneducated, Corrupted and mostly Criminals even dissent matter to Election Commissions of India. As Election Commission of India is just an post office of Inward and Outward Stamping
mygov_1574531243947131.pdf
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Jayesh Kulkarni
Jayesh Kulkarni 6 years 9 months ago
embarrassment to see such shameless MP/MLA Government who is allowing such foolish DIGITAL PAYMENT CHARGES at the Merchants Digital Payment all type of structure etc.. All Government, Finance department, RBI is deliberately Ignoring these Factors. Since then we are getting De-motivate for Digital payment. It seems This Shameless Government is doing FOOLISH ACTIVITIES by not withdrawing DIGITAL PAYMENT CHARGES Etc. FREE DIGITAL TRANSACTIONS ALL TYPE, CUT MP/MLA SALARY WHO DONT WORK AT ALL??
mygov_1574531153947131.pdf
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