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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
bHARAT
bHARAT 6 years 9 months ago
I think corporator/MLA should instruct to citizen to call a meeting of all wards in his constituency . Some may attend. If there is reasonably good attendance, than residents should elect a committee and prepare guiding rules. Such committee should collect views/suggestions/complaints from ward residents and discuss them in periodical meetings to find a way to solve the matter. In case necessary refer the matter to corporator/MLA for their help /guidance. contd message 2
mygov_15741832323896701.pdf
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Ramana murthy
Ramana murthy 6 years 9 months ago
Respected sir In my view the working style of portals of Nivaran,help line of president, CPGRMS r in same line, simply transfer d appeals of employees 2 d concerned ministry,but after that, the officials r following d information based on recieving, without out going through in details 2 settle the matter.as there is no accountability,by watching this,the lower grade officials are feeling as heros,highly talented,this type of mentality should b controlled.other wise purpose will be defeated
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Tejjas Magesh
Tejjas Magesh 6 years 9 months ago
Hey guys, My name is Tejjas Magesh from DPS Bangalore South of 10th standard. I have made a short video on Gandhian values and I would like you guys to check it out.. ---------->https://youtu.be/1MVzl7mif3Q
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Rahul dobariya
Rahul dobariya 6 years 9 months ago
Still lots of people here don't know about this service First make awareness in collage student and people Also complain in this portal. Complain disposed but still complain is pending no action.
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Ram
Ram 6 years 9 months ago
Dear sir/ madam The world is going on high and high technology era but our government services is too old for example on government banks and other government bodies the internet facilities is not good many times their server goes down so please do something for this
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Ramana murthy
Ramana murthy 6 years 9 months ago
Respected sir About CPGRMS portal, it is working like a post office or Receipt & Dispatch section,either it has to be strengthened or removed. My case is the best example,I had submitted about 10 applications through this portal to redress my grievances pending in Rlys since 38 yrs.this portal is simply transfer my appeals to Rly.ministry to settle my case.but as usual the clerk's of DRM/P/WAT r habituated 2 mislead all HOD's, president,Hon'ble Courts previously,as accepted notes from Division.
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sushil agarwal
sushil agarwal 6 years 9 months ago
A large number of the grievances are disposed off with unsatisfactory solution or resolution of the problem. It may be because the concerned department or ministry or the officer is the final authority to dispose off the grievance. There should be an independent agency who should sample check the reason-ability of the disposal of the grievances. In addition the aggrieved individual could draw the attention of the independent agency to unsatisfactory resolution of grievance.
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Pramod Nair
Pramod Nair 6 years 9 months ago
The application should help the user to choose the right addressee depending on the type of grievance. Also the app should intimate the user acknowledgement by the resolving officer. if the grievance is not addressed within the specified date, the application should show the data against the officers who don't resolve it and should be in the public domain. thus efficiency of each officer will be known to the public and the higher authorities should assess the officers accordingly
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Nilkamal Dhanraj Giri
Nilkamal Dhanraj Giri 6 years 9 months ago
First of all the given time to handle grievances is not long enough to get images back down of the service the process should be clear like water and feed back provided by portal is too fast. Make the portal handy and clean
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