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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
SAURAV KUMAR DUBEY
SAURAV KUMAR DUBEY 6 years 9 months ago
Hi I have made various complaints via PG portal regarding pollution, water, hospital of my area. But the results remains the same . No action has been initiated. We need such a system which can directly involve petitioners with the case solving officer. PMO should look each and every matter seriously.
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Neeraj Agnihotri
Neeraj Agnihotri 6 years 9 months ago
Sir government and everyone knows that one of the main problem in India is increasing population. All majors problem are connected to this. All government efforts are going to worthless. Despite there is no discussion on this issue.Time will come there will be no land for agriculture. A very hard will come if a hard rule is not coming HUM DO HAMARE AK is must. As soon as possible. Thank you.
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Neeraj Agnihotri
Neeraj Agnihotri 6 years 9 months ago
sir Despite the government ban on single use plastic, they are buying and selling in towns and villages of India. Government is doing chalan on motor vehicle. So some hard ruling required in this area also. Thank you.
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anuradha gupta
anuradha gupta 6 years 9 months ago
Respected Sir, I can't understand why every year almost JNU creates problem. Change the bent of mind, teach them to respect rules n regulations n be responsible.
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AMRISH SHARAN
AMRISH SHARAN 6 years 9 months ago
अगर हम 18 लाख पब्लिक grivance को 18 लाख mints में soluation देना चाहते हैं तो उसके लिये सबसे पहले Public Grievances को Solutions से live link करना पड़ेगा अधिकारियों को उनके मोबाइल पर लाइव dashboard होने से सॉल्यूशन कि गति तेज हो सकती हैं।
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Satyanarayana Mandapati
Satyanarayana Mandapati 6 years 9 months ago
What is the amount spent by various PSU's on frequent meetings, get-togethers, promotions, use of vehicles, allowances in oil PSU's, ONGC, AirIndia and so on? Should these not be considered wasteful expenditure? Can all these expenses be not spent in developing the nearby areas, villages for water conservation and regeneration, sanitation, hospitals/PHC where these PSU are located instead of cosmetic gatherings, drives etc?
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Satyanarayana Mandapati
Satyanarayana Mandapati 6 years 9 months ago
I take this first opportunity to post my grievance. I retired from HIL(INDIA) Ltd, a public sector enterprise after working for 34+ years. The company has failed to pay the arrears of pay arising out of 2007 pay revision to most employees- M&S and especially ex-employees like me. The company does not bother to reply to e emails also. On the other hand vast sums are spent for unproductive meetings at various places.
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