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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Dharmprakash Tripathi
Dharmprakash Tripathi 6 years 9 months ago
माननीय प्रधानमंत्री श्री नरेंद्र मोदी जी, आपने विश्व के प्रतिष्ठित मंन्चों से शुद्ध हवा और हरियाली भरा वातावरण बनाने हेतु भाषण दिये हैं। हमारे भारत देश के सभी वाहनों में petrol, Diesel और Aviation fuel में कम से कम 20% की वचत की guarantee से हमारे देश के GDP में बढ़ोत्तरी होगी । और इसके अतिरिक्त सभी वाहनों से Min 80% Emmission में कमी होने से भारत को carbon credit bank से carbon credit भी मिलेगा हमारे MPA को विश्व की प्रतिष्ठित परीछण Lab मैं test करवा सकते हैं। धर्म प्रकाश त्रिपाठी, 9820103979
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DrBenoyKumarChattapadhyaya
DrBenoyKumarChattapadhyaya 6 years 9 months ago
I have send more than one hundred mail through CPGRAMS pgportal.gov.in regerding Permission to Appointment with PM but still no reply has given to me.
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shajahan
shajahan 6 years 9 months ago
1.The Home page itself the heading “ Lodge your Grievance” should be highlighted. 2.The portal can be used by even unregistered users. Because some may wish to keep their name confidential and may have some useful issues or grievances.3.The CPGRAMS said resolved a grievance by just forward it to the concern office. It will not serve the grievance. Instead the CPGRAMS should follow and make sure whether the grievance resolved it properly.4.Hence give more power to the CPGRAMS like RTI
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M Ramesh
M Ramesh 6 years 9 months ago
This is regarding document required for obtaining a car loan from SBI - same may be for other banks. Documents include Aadhar, 3 Pay slips, 6 months Bank statements, 2 years Form 16 etc. I feel that pay slips, bank statements & Form 16 all will show the same data, any one should suffice at least for salaried class. Why are copies of Aadhar card being asked? why can't they verify digitally? Why can't my bank give only average monthly balance? Why can't IT dept or such validate my data online?
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