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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Ashish Nath
Ashish Nath 6 years 9 months ago
Sir..In Odisha govt and Department work's in a framework as 5T.And this was working on a great way. Public relations officer and public converse directly with a toll free number announced by the public grievance dept. Central Government and Department also do the same . Social media and social networks also doing a great work..
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Venkat Mitra
Venkat Mitra 6 years 9 months ago
IIP down to 4.3%- worst since Oct.2011; Reasons attributed to demand side weakness that hit the Informal sector for sometimes back, is now spreading to the Organised sector. # Along with the recent series of Policy reform measures like cut in Corp. taxes, Sector sp. packages for Auto, Real estate etc., the Govt. shall consider investment s in the core manufacturing sector through acquisition of sick units, expansion & modernisation, on long-term as well as short term basis. This may help ^IIP^
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indravadan r patel
indravadan r patel 6 years 9 months ago
Narendrbhai, please direct Gujarat government to transfer one DCP Mr.Bhati at vadodara police commissioner office,he is man of BIG builder and most corrupted police officer.he help builder only not poor farmers. police commissioner vadodara is very nice and inteligent officer(Anop sing Ghelot).please help.without checking police record he has produce report in my case.he does not wanted to handover my case to crime branch because some of big builders are involved.he has mislead goverment.help
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indravadan r patel
indravadan r patel 6 years 9 months ago
Narendrabhai,I am one of BJP worker from vadodara.My costliest land sold by some illegal power of attoerny.police did not took strong action.police has send wrong report to government.No criminal case pending against me yet they wrote wrong report.some builder and one MLA and antisocial element want my costliest land at cheap rate.Main accused not arrested by police.DCP Bhati has given wrong refort to grivence portal.please direct Gujarat government to handover this case to crimebranch.
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EX ARMY MOHAN LAL DEWAS RANKA ASSAR DODA
EX ARMY MOHAN LAL DEWAS RANKA ASSAR DODA 6 years 9 months ago
God bless you Dear Most PMO Respected Shri Narendra Modi gi sir 2017 se continue abi tak apni ghar ki problem ke Karan main ne apse contact aur help mangne keliye kya kya na kiya.kamse kam 1000000000 message comment plus speed post send kiye per absoos na help na kohi reply milli abi tak.... I set very emergency and Taatkal Reminder............ please helped and care me Request for Dear Most Modi gi to you it is my emergency Taatkal time please helped me.... Mohan Lal 09315260210 Taatkal Help
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EX ARMY MOHAN LAL DEWAS RANKA ASSAR DODA
EX ARMY MOHAN LAL DEWAS RANKA ASSAR DODA 6 years 9 months ago
God bless you Dear Most PMO Respected Shri Narendra Modi gi I set very emergency and Taatkal Reminder....... please meri Request aur veenti hai all Most PMO stops se ki meri problems ko 2017 se abi tak ki tareh Dekh kar undekha na Karain please......main ne PMO g se contact keliye 2017 se abi tak kya kya na kiya apni problems ke Karan per na kohi reply na kohi help.....2017 se abi tak mere ghar main kya se kya ho gaya please Taatkal.........Reminder.....care my problem p Mohan Lal 09315260210
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Ajay Gupta
Ajay Gupta 6 years 9 months ago
Provide a mechanism to escalate. I'm suggesting based on my own experience. Grievances are closed unilaterally, marking that some documents are required while complainant might have already provided most of documents and some documents asked should ideally be in officer's possession already. In such cases, there should always be a way to escalate saying that issue is not resolved.
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