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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Gopal Rathnam
Gopal Rathnam 6 years 9 months ago
Respected Sir, Ministry of Corporate Affairs portal says that process are simplified. In reality, MCA has introduced 6 new form this year. further many of the forms undergo modifications more than 3 times in a matter of 3 months By the time form is ready for filing, there is a new version which leads to irritations. PLEASE make private companies to file only 3 forms annually , for accounts, annual report & change in management, as more than 80% of private companies are family owned.
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Kumar Amarendra
Kumar Amarendra 6 years 9 months ago
DARPG ko hard niyam banana chahiye ministry/department/subordinate offices ke liye. Apke kaam aur forwarding par koi sak hi nahin hai. Garibon ko majboot DARPG ki bahoot jarurat hai. Sir ministry to aap se darti hi nahin hai agar ministry main accountability aur responsibility aa jay to concerned department aur subordinate OFFICIALS apne aap hi response karegi.
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Krishn kumar pandey
Krishn kumar pandey 6 years 9 months ago
Sir jis prakar 30000 rupye ka chalna katta hai agar unhi chaln ke 50 % paiso se us insan ki kamiyo ko dur kiya jaye ga to thik rahe ga agar man lijiye uske pas helmet nahi hai to use helmet karid kar de dijiye license nahi hai to usi time license ka form aply kar dijiye jisse uska bhi kam ban jaye ga aur ap ko chaln bhi mil jaye ga aur jaha se uska saman kharida jaye vaha ki dukan bhi government khula dijiye jisse kuchha padhe likhe logo ko job bhi mil jaye ga
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Krishn kumar pandey
Krishn kumar pandey 6 years 9 months ago
Sir Delhi hav me sab se jada Polution hai agar delhi ki sadako me air ko clean karne vali pavan chaki lagaye to bijali bhi bana jaye gi Polustion bhi katam ho jaye ga
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Shashikant Mittal
Shashikant Mittal 6 years 9 months ago
Faulty system का उदाहरण यहां पर देखिए। मैं मेरी कंप्लेंट और उसका जवाब अटैच कर रहा हूं जिसमें उन्होंने कहा कि टूटे हुए नाले और फुटपाथ को ठीक करना जरुरी नहीं समझते और उन्होंने कंप्लेंट को बंद कर दिया। अब साथ में उस टूटे हुए नाले फुटपाथ की पिक्चर देखिए । यही कमी CPGRAMS portal पर भी है इसीलिए मैं कहता हूं कि सरकार आपके द्वार concept में department जनता के पास जाएंगे जिन्होंने शिकायत की है उनसे एक फॉर्म साइन करवाएंगे की क्या complaint resolve हो गई है या नहीं। इससे गलत तरीके से close की गई कंप्लेंट
mygov_1573353399353545
mygov_1573353411353545
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Rajendra
Rajendra 6 years 9 months ago
Sadar Pranam from Seattle. My suggestion is for Sanskrut. The long words in Sanskrut that can be split in multiple ways depending on vibhakti, pratyaya & upsarga keep the brightest minds scared of Sanskrut. Sandhi (not samas) is not core to learning words, vyakaran and reading or writing. Also, one can read & write without sandhi. It is optional but has become main challenge. What to do? Just like Prabhupad's Geeta, publish ALL impt. granthas with sutra > sandhi-vigrah > artha.
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Shashikant Mittal
Shashikant Mittal 6 years 9 months ago
MERI Awaaz suno an NGO helping society to take up their civic problems around the complainant.till today many complaints sent but all are closed by department with false report and nothing was done.we have proof of all these complaints. this is how bureaucracy as all about. there is lock within lock.it should be opened. department must be made direct accountable to public by getting complainant signature. सरकार आपके द्वार Please implement this concept Bureaucracy go to the compliment.
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debobrata roy
debobrata roy 6 years 9 months ago
Sir plz do something for the unemployed youths I am trying from 2009 to till date but till now I have not got due to my speaking problem I am not getting good private job
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Shashikant Mittal
Shashikant Mittal 6 years 9 months ago
the biggest fallout of this site is that bureaucrats close complaint by giving false reply.the complainant can not even reopen it if complaint is not resolved. suggestion 1. must be time bound. 2. the complainant must be contacted and his signature must be taken by department with comments whether complainant is satisfied or not. 3. complaint should not be closed by department unless complaint is resolved with complainant signature.
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