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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
arjun k
arjun k 6 years 10 months ago
Kindly do provide the options for skill based career progression in India not just rather having a certain amount of experience for promotion. Allow the government employees to develop attitude of social responsibility to come out of comfort zone and try to betterment in their areas of interest. and also credit them based on number of grievances solved. majority of problems can be solved by peers.
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Rammesh K Bhagat
Rammesh K Bhagat 6 years 10 months ago
Please improve the working culture of govt Organisations for state and central. If we posting our grivience with in seven days it should be solved. And please make a platform on reviews and feedback for every govt offices ie that HOD should know the working culture of there sub Ordinates. And govt people should get appraisals and promotions based on there work. But not on senoirity. Based on efficient skills he should get promoted. And how much he is helpful to persons who meet him in his office
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arjun k
arjun k 6 years 10 months ago
Using of artificial intelligence systems to prioritize the grievances Solving the grievances at the local level itself with local management groups involving public for the decision making and policy developments Putting up the solution for a grievances and give the same grievances solution to the repeated automatically by software. actively involving students for the betterment
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rakshit parmar
rakshit parmar 6 years 10 months ago
1. Separate All kind of grievances according to regarding department with their nature of issues . 2. Separate all grievances according to seriousness and essentiality. 3. Separate all grievances according to issues like Schemes , implementations , financial delays , 4. Separate all kind of grievances according to Categories. 5. Make separate Portals for easy implementation 6. Recruit special government personnellsfor resolving issues of the each department of admimistration.
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C K Mansoor Rahman
C K Mansoor Rahman 6 years 10 months ago
The government of India wants to implement digital paperless technology in all states , but in certain states still following old working system and still not implement the digital technologies and also not properly using Aadhaar based offline e-KYC authentication system. I am very much thankful to NSDL they have using Aadhaar based offline e-KYC authentication system for NAD students registration..
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JAYAMOHAN
JAYAMOHAN 6 years 10 months ago
This is great to know our Government is taking right measures. Properly addressing to grievances is important. I Had recently reported a complaint against a bank services with RBI. I got the same answer what bank gave for 45 days. This was the reason bank was cool to tell me go to RBI and they are only answerable to RBI and not to me. We think RBI is fair and not in favour of bank but outcome wasn't. For me this is the case, what about others. We really need this and thanks to our Government.
mygov_157323841554760651
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Mohammad Kazim Mohammad hafiz Shaikh
Mohammad Kazim Mohammad hafiz Shaikh 6 years 10 months ago
The portal need to be popularlize on large scale. The common masses have a belief that Govt. is creating a portal looking into large prospective of benefiting Public Grievences but the implementing agencies work hard to dismantle the system by making excuses in terms on inquiries. A strong and stringent mechanism should be put in place wherein the grievences is to be handled in a maximum of 7 days and any failure may lead to stringent action against any indiscipline in handling.
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Mohammad Kazim Mohammad hafiz Shaikh
Mohammad Kazim Mohammad hafiz Shaikh 6 years 10 months ago
Dear Prime Minister More than 2.5 years have passed and the Chief Minister of UP has just ruined. No good rods and Law and order well known to you.Secondly employment zero.Kindly ntervene and stop UP to get totally ruined.
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Mohammad Kazim Mohammad hafiz Shaikh
Mohammad Kazim Mohammad hafiz Shaikh 6 years 10 months ago
Nice step but no proper resolution. I have filed a grievance and it's been more than 20 days but there has been no action taken. a timeline should be fixed to at least respond to the grievance. once acknowledge, fix timeline should be given to resolve the issue considering the problem on hand as all problems cannot be fixed in short time.
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