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Department of Administrative Reforms and Public Grievances

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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :

Nov 02, 2019

Last Date :

Dec 05, 2019

23:45 PM IST (GMT +5.30 Hrs)

Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)

Santanu Datta 6 years 10 months ago

We should think about little modification of CPGRAM S for speedy and appropriate redress of public. I am proposing coordination of work of investigating agency like CVC with CPGRAMS and at the same time empowering CPGRAM with judicial power to give judgement. If this can be done people will get speedy redress of their grievance and justice also. For every thing if we need to go to court then what is the utility of these departments. Govt, should think over it.

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Rakesh Kumar Sharma 6 years 10 months ago

Ministry of Petroleum and Natural Gas is entrusted with the responsibility of exploration and production of oils and natural gas. India is the third largest energy consumer in the world, and its energy appetite is growing alongside its population and economy. In order to ensure the country’s demand, this Ministry is responsible for evaluating the import requirements and ways to optimally conserve these resources.

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DrBenoyKumarChattapadhyaya 6 years 10 months ago

When we are sending Grievances through CPGRAMS that results should be given to us . We are not getting any reply from CPGRAMS.

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Dr Swapan Kumar Banerjee 6 years 10 months ago

Public Grievances should of two categories: urgent and normal. Urgent should be attended to daily and action taken. Normal may viewed weekly. Complainant should be informed of action action. False allegations should be firmly dealt with.

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DrBenoyKumarChattapadhyaya 6 years 10 months ago

We should get reply from pgportal.gov.in when we are sending Grievances.

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SURESH KUMAR GURUSAMY 6 years 10 months ago

Pranams sir. Separate medical app should be started for guiding and counselling and with the link of CPGRAMS. The app should recommend Government hospital with related facilities.Corporate hospitals are misguiding and make panic by creating bad name to government. My humble request to you sir, please strict the corporate hospital's rules and regulations and make Government hospitals facilitated. Government's Health care will make positive opinion about PM's care about our country.jaihind.

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Suresh Chandra 6 years 10 months ago

Dear Sir, Here is not a magic for streamline of public grievance. I an intelligent manpower honestly do their work 8 hrs. which is means 28860 seconds per day, it's too much. 2. if all origin sources are actually skilled and honest, no public grievance raise too much. Problem solved. Regards

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Prashis Chhagan Sirsat 6 years 10 months ago

agar hum ATM me paise nikalne Gaye toh pahle message aata hai aur Baad me paise aate hai......kabhi kabhi toh paise aate hi nahi aur message paise nikalne ka aata hai.....aur bank wale manane ke liye tayar hi nahi hote...isse toh Janta ka hi nuksan hai na.....!!! .............Kharab ATM durust kiye jaye.......

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