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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Praveen Singh
Praveen Singh 6 years 10 months ago
2. Communication of resolution and its journey- Timeline of resolution of grievances or communication to submit any related documents should be prompt. It would create trust and belivablity of governance. Citizen could subscribe such measure to part fund such initiatives or may be centrally sponsored. Call from officials or departmembers virtually or personally could enhance civic engagement with government.
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Praveen Singh
Praveen Singh 6 years 10 months ago
1. Input template- Citizen could provide in given format to assess nature of grievances and device solutions. Because of diversity in communication all over India data need to organised and attended. It would help capturing insight from different understanding, language and interactions. We can say it as KYG- know your grievances.
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haXXXXXXeh
haXXXXXXeh 6 years 10 months ago
Concerned Department Should Study The Seriousness of complaint and According to That A Deadline Should be fixed. Complaintant should be informed About every Little step Taken towards His complain through SMS And A helpline number Must be provided If no step Gets Taken within Timeline
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Sandeep Athwal
Sandeep Athwal 6 years 10 months ago
Sabse pehle tohh sarkaar ko vacancy ke form se cast ka clunm htwana chahiye And uske baad ye har ek netta Or mantriyon ke liye qualification nirdhaarit karni chahiye . Har ekk scale pe knowledge honi chahiye practically. Uske bad all over India sabke ek nishchit salary nirdhaarit kre... Even ke security guard and dihadi majbdur ki bhi... Kabi maachis ke kaarkhaane ke majdur ki soch lo..And agar life insurance agar 500 rs mahine mei milte hai. Toh. Kisi ko loan kyu nhi 500rs mhine diya.
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Comments (1)
Murali Kondabathula
Murali Kondabathula 6 years 10 months ago
Dear Sir/ Madam, It is really great idea to have a online platform regarding to solve the public grievances. First we need to take to the Public to make more awareness about the portal , the site should be more user friendly to operate. And there will be continuous interactive emails should happen once submission of any complaint. https://www.celciussystems.com
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Amisha
Amisha 6 years 10 months ago
I am happy with my government and there work for our country but I also disappointed because the corruption of country and unemployment is increasing day by day gov. Will be thik for this critical situation for our country.. ..
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Satham Husain J
Satham Husain J 6 years 10 months ago
If any complaint raised by public it should be completed by concern department it must be informed to complaint rasied person then only public will believe our government. Through mail or call or letter
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