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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Mohammad Kazim Mohammad hafiz Shaikh
Mohammad Kazim Mohammad hafiz Shaikh 6 years 10 months ago
INDIAN GOVERNMENT KO SABI KE LIYE SARKY NOKRY KE LIYE KAYDA BANANA CAHIYE FEER WO GANRAL. OBC. SC. ST. HO SABI KE LIYE NOKRY KE DARWAZE KULNA CAHIYE QUKI USKO 5 TAKA ISKI 10 TAKA YE SAB BAD KARKAR SABI KE LUYE EK HI RASTA APNNA CAHIYE QUKI PM MODI KA NARA SAB KA SATH SAB KA VIKAS HINDUSTAN ZINDABAD
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Rohit Khatnawalia
Rohit Khatnawalia 6 years 10 months ago
1. Use Digital technology i.e chatbots, machine Learning, Artificial Intelligence to identify similar queries and give a common answer 2. Use Robots (Computer programs) to do the initial screening of the grievance and send them the concerned department instantly. 3. Departments need to prioritize the concern and redress with in a TAT maybe 10 working days Rohit Khatnawalia- Six Sigma Certified Professional
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DEEPAK KUMAR
DEEPAK KUMAR 6 years 10 months ago
Sir Centralized Public Grievance Redress And Monitoring System kya hai aur kyon hai ye janta mein pahunchna chahiye jisse ki iska makshad logon ko pata hona chahiye.thanks for this platform
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DEEPAK KUMAR
DEEPAK KUMAR 6 years 10 months ago
SIR SABHI POLICE STATION DIGITISED HONE KE SATH UNDER CCTV YUKT HONE CHAHIYE JISSE ANCHAYI GHATNAYE JAISE AURTO SE BADTMIJI JAIL MEIN KAIDI KI MRITYUN AADI ROKI JA SAKE.DUSRA HAR EK THANON MEIN SOCIOLOGIST APPOINT HONA CHAHIYE JISSE KI WO SAMAY SAMAY PAR KHESTRA MEIN BADHTE APRADH AUR USKE KARAN W NIWARAN SEEDHA GOVT.KO REPORT KARE. SABHI GARIBON KI PAHUNCH SARKAR TAK HO ISKE LIYE VIBHIN TEHSIL STTAR PAR EK ASSISTANT HO.HAR GOVT.YOJNA MEIN APPLY KARNE KE BAAD USKI RASHID W USKI SAMAY SEEMA HONI
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Gaurav shakya
Gaurav shakya 6 years 10 months ago
CPGRAMS का कार्य प्रशंसनीय है और इसे अधिक सुविधाजनक बनाने के लिए , में निवेदन करता हूं कि एक विशेष जांच दल गठित किया जाएं जो मोके पर जाकर जांच परख करै अधिक लोगों तक पहुंचाने के लिए Social media, प्रशासन , कलाकार, विधार्थी, सांसद विधायक सभी का सहयोग अनिवार्य है तब जाकर हम इस उद्देश्य में सफल होंगे
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mars caesar das
mars caesar das 6 years 10 months ago
Sir, It is very good step for our nation. Simultaneously keep active manual system also (i.e. written manualy and sending by post ).
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 10 months ago
Pranams sir. In CPGRAMS, the received grievances are immediately taken in to action and mail also sent to the person. But people are not aware to understand the mail to view status. They are taking as a receipt,and feel no action. So, make simple by sending proper reply to concerned person through SMS in their regional languages if possible or otherwise in English. In my experience,I've explained to the sender to view status. Bharat Mata ki jai.
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Bhabani Rout
Bhabani Rout 6 years 10 months ago
Now public grievances dept.is doing actively at starting period, after that no follow-up rather than solved problems are rise , that's why the person who take grievances he morally disturbed and depressed because the victims are targets them.govt.play deploymetic role and declared the total address of the person who taken grievances, I personally now suffering this types of situations. if this types of situations develop by govt.we are not achieve sab ka.sath sabka bikas and sab kabiswas
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NIKI
NIKI 6 years 10 months ago
Web based Centralized Public Grievance Redress and Monitoring System (CPGRAMS) was brought by Modi government to improve transparency in functioning of Government and bring accountability.CPGRAMs is an integrated application system based on web technology which aims at submission of grievances by Citizens from anywhere anytime.Cost is one of the most important factor for maintaining CPGRAMS to manage we required skilled personnel and salaries and management is highly costly.
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