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Department of Administrative Reforms and Public Grievances

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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :

Nov 02, 2019

Last Date :

Dec 05, 2019

23:45 PM IST (GMT +5.30 Hrs)

Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)

Manideep 6 years 10 months ago

I would like to give some suggestions regarding this there should be someone appointed to see it everyday public grievances are to be monitored everyday at regular intervals when public grievance is heard there should be a message from government replying that they saw and read their grievance public grievances should be categorised into several categories and subgroups to make it easier to post and read grievances

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Susanta Kumar Patnaik 6 years 10 months ago

public grivence forum, public grivence committee comprising NGOs, CBOs headed by District collector and civil society members, MLA committee headed by MP and special Courts in each Tahasil is important. Public grivence process is in a open form and it a integrative approach to settle grivences if needs pave to mass movement mY a gist to international grivence option. It inspire more people participation in the grivence process and more people participation in politics and political rights. It mo

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pritam yasuku yusaku voltaire 6 years 10 months ago

Currently, Delhi is suffering from major Air pollution. Hazardous air pollutants contaminated the air in delhi. But this was not done overnight. This was a slow poison for delhi. and now i am concerned for my City or more currectly my Country that pollution emmission from vehicles is increasing at a very fast pace. I want to contribute my efforts in the wellbeing of the nature. Because if we cant save the air we breathe. We are digging our own graves. This is a major issue.

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vibhore seth 6 years 10 months ago

अब समय आ गया है देश 20 बड़े शहरो में कृतिम बारिश का इंतज़ाम जितनी जल्दी हो कर लिया जाये

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GIRIRAJ SINGH 6 years 10 months ago

CPGRAMS is a Good ideal platform for Grievance management. Vision is Good. BUT due to Non Accountability and lack of Deterrent for public servant has largely diluted the entire system. Fix Time bounded Accountability for Babus Reminders should be directly dealt by PMO.

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Soumya Ranjan Dash 6 years 10 months ago

The three things that we can improve are, 1. Better coordination among Govts, departments and administrations. Centre, State and District administration need to work together. 2. Better awareness generation. So many people don't even know about this wonderful mechanism. 3. Focusing on solving issues related to education sector and service sector. State Govt educational institutes have a lot of issues, but as they are in the system, they can't really complain or address their issues to Centre.

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Rishi_31 6 years 10 months ago

Healthcare Yesterday viewed documentary on English news channel about Taiwan's Healthcare system. All hospitals, clinics/ GPs are linked. All citizens have health card & Doctor have their own cards. All medical records are centralized. Patients can visit any hospital/doctor and doctor put his card and patient card into card reader to access medical record of patient for treatment. In India also, healthcare (low cost, high quality, lowest waiting time) shud b improved for common person.

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Sreedharan PK Prayag 6 years 10 months ago

Respected PM Ji, I think citizens are more awareness than before and expected they will get grievance in any public issues. I may point out that, in this juncture, importance may be given in financial dealing procedure by banks etc as their own discretion. Keep sufficient currency in ATM and; avoid imposing fine in fall minimum balance in SB account by lay people. 2) Redressal relating state govt., need follow-up by the central authority. Fall in PM's schemes viewed seriously. Thanks.

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Ashutosh Pandey 6 years 10 months ago

sir DTH has become more expensive after new TRAI regulations , service providers are looting common people , and why portability has not been introduced in DTH services

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PARAMATHMA CHILUKURI 6 years 10 months ago

Dear my gov officer, Please give acknowledge receipt of complaint because your sending reply too late,till today I have sent around 60 applications various things in 2014-2016 was sent very soon sir I request you to kindly send acknowledge immediately.thanks

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