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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
HARIKRISHNA DOSS N
HARIKRISHNA DOSS N 6 years 10 months ago
We should maintain the quality of matters while making quick disposal. But unfortunately some quick disposals may not meet the satisfactory level due to which the public are going to repeat the grievances again. For this, a forwarding system of the grievances to the other concerned departments is also required. Also a scrutiny of the disposed grievance is also required as whether the same is required for further review or otherwise. Similarly, option for rating the disposal for public is must
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JAINISH ALPESH GOHEL
JAINISH ALPESH GOHEL 6 years 10 months ago
Excellent initiative by Government of India. But I request you to please make its Android app as user friendly as its website. Thank you.
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Rohit Sunny K
Rohit Sunny K 6 years 10 months ago
sir instead of entering all the details portal should allow us to enter our aadhar card number only at least give a choice for all. let people who want to use it do so and then proceed ahead. this will save time for both processing and public..
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rajendrakumar rebari
rajendrakumar rebari 6 years 10 months ago
Sir Govt servants are facing difficulty in getting service cettificate from departments for home and personal loans.banks charge higher rate of interset on govt employees when department do no issue neccessary certificate.it is very cruicial to face this stigma..even when fund of pension is with govt. In this regards naccesary directions may be required....regards
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Tarique Aziz
Tarique Aziz 6 years 10 months ago
I want to share my idea for motor vehicle, govt. should do compulsory front and rear high quality camera for video recording. so we can find the actual reason for accident, about driver's behavior, actual culpit of accident, etc. the camera should have mass storage with monthly backup and auto deletation. we can also control road accident due to many problems and we can improve whatever required. it will work exact like blackbox which is equipped in aeroplanes. so pls consider it. thank u
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manoj kamra
manoj kamra 6 years 10 months ago
MORTH/E/2019/04837 dt 12-9-2019 is still showing under process to irrelevant authority. Despite repeated reminders on the portal, no action taken to transfer to relevant authority that is status still showing same authoirty. kindly take initiative to resolve the grievance to increase radius of life threatening 21 sharp curves .
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Dhaval Joshi
Dhaval Joshi 6 years 10 months ago
I have been using this portal very often and found its not that useful as I am only notified about the status once and then the grievance is idle. Now there are situations where an issue belongs to state government where the greivance is directed to them however no action from state or this portal was taken. i think we need to report this kind of scenarios to the 2nd level grievance where a person should take immediate action against the defendant if the plaintiff as the proofs. Check attachment
mygov_157285838260398291
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abhilash patel
abhilash patel 6 years 10 months ago
respected sir india is a rich country but inhabitants are poor ...this is a big paradox ..many people's wants to know how possible ...India's people power,wealth power and other confidence power fulfilled but corruption is a very big problem,, so sir please make a platform who prepare this problem.
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rajendrakumar rebari
rajendrakumar rebari 6 years 10 months ago
Respected sir ..rajasthan me sarakar ne do bar kisano ka loan maf kiya...lekin dukh he kisaan kisan me bhedbhav hota he,ek to nationalised bank ke kisan or dusare sahakari banko ke kisan. Prakriti ki mar to sab kisan pe ek si hoti he...lekin loan maaf sirf sahakari bank ke kisano ka hi hota he....please ..request to do needful so that all the farmers may be treated equally. Or there is any fraud then it may be investigated..ho sakata he ki janata ko purna suchana nahi ho ya janbhuj ke yesa ho
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