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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
mohan_46
mohan_46 6 years 10 months ago
Every letterShould be answer byOfficer. I get Reply from my EMPLOYER(TAMIL NADU CIVIL SUPPLIES CORPORATION )only thru RTI after4year .ask TNCSCretired employees grievences every 6month.
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Bhupeshkumar J Lad
Bhupeshkumar J Lad 6 years 10 months ago
Sir, At the Bet-Dwarka the ferry to the Bet is too risky .The number of passengers were more than it can accomodate comfortably. Instead of 50 it had 125 passengers. No life jacket. No line management, no counters at the jetty. The parking for vehicles too far away all to help Rickshaw. The time (between 1pm-4pm not allowed)of Darshan should not be applicable at Bet-Dwarka for the main Temple, because mode of reaching to Bet is by Ferry, which is too risky. So Darshan must be from 9 am to 6am
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manoj kamra
manoj kamra 6 years 10 months ago
Some grievances of cpgrams are transferred with remark----Grievance received by Subordinate Organisation from Web API. Such transfer need to be stopped urgently as this transfer is defeating the purpose of cpgrams. Such carelessness need to be dealt with strictness. Interestingly , such grievances are dumped in the state secretariate of the complainant. Like my three complaints have been dumped to Mr op verma, secretariate , jaipur rajasthan. .
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Ravikant Jain Bhamawat
Ravikant Jain Bhamawat 6 years 10 months ago
management of grievances from public traffic is very essential for smooth passing and making healthy environmental situation but people's habit must be improved by our Religious leaders and public representatives
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DrBenoyKumarChattapadhyaya
DrBenoyKumarChattapadhyaya 6 years 10 months ago
I have send so many Grievances through CPGRAMS Portal ,but no reply has given to me so far . They should give some reply to us Positive or Negative.
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SUJAN BEHARI ROY
SUJAN BEHARI ROY 6 years 10 months ago
Fix Accountability: Govt of India had spent crores of rupees to upgrade test facilities of Wind Screen and helmet use by rider of 2-wheeler at the laboratory of Bureau of Indian Standards. Purchase equipment found to be defective and had encashed Bank Guarantee of the supplier which is clear evidence. However, the person who was NOT involved in purchase has been made scapegoat. Complaint was closed and no action who were involved in pre-delivery inspection.
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Bhupeshkumar J Lad
Bhupeshkumar J Lad 6 years 10 months ago
Sir, I have been to Dwarka for Darshan at the main temple. The large parking area but not managed. The Gobar of Gai-mata was all around to make filthy and unhyfy. At the main Darshan no line management. It was all done to make VIP Darshan by paying to Pandas. I said I will report to higher authorities regarding the miss-managemet, the reply was heart breaking that, complain to anyone ,we don't care. At the same time management at Somnath I'd too good,but there too cleanliness required
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Anupamk80898842
Anupamk80898842 6 years 10 months ago
महोदय मैंने cpgram पोर्टल के माध्यम से बहुत से आवेदन दिया हु जिसमे 44 ऐसे सुझाव है जिसे noted किया गया बहुतो को file किया गया और बहुतो को निचले पदाधिकारी को समाधान हेतु हस्तांतरण किया गया । सरकार द्वारा बनाए गए ये पद्धति बहुत ही अच्छा है । सिस्टम की खामिया बताने पर सिस्टम के लोग आवेदन कर्ता की समस्या का समाधान नहीं करते उल्टा उनकी खामिया निकालते है । खामिया न मिलने उसे गुनहगार बनाने की कोशिश भी होती है । बेरोजगार और बदहाल रखा जाता है । यदि ये पद्धति नहीं होती तो शायद मैं नहीं होता । सत्यमेव जयते
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KARAN VITHLANI
KARAN VITHLANI 6 years 10 months ago
Disposal of grievances includes unnoticed long term reforms. Grievances are treated as complains only. Instead of closing grievances that cannot be immediately solved and needs high level decesion making should be replied with followup grievances officer. An visible trail to the officer concerned should be established. Status of your grievances to be shared. Separate treatment for pre-grouped grievences. We can treat the same for a group of x number of people undersigned.
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