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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Madhav Agarwal
Madhav Agarwal 6 years 10 months ago
With Due Respect Sir, I Have An Idea That Might Decrease Pollution Levels, I Hope Significantly, It Is By Installing HEPA Filters On The Roof Of Local Buses Along The Perimeter Or Atleast In Front, Even The Interstate Buses Could Help. Recently, Germany Has Agreed To Spend 1 Billion Rupees For Green Mobility Program, Which Will Include Replacing Of Older Diesel Buses With New Electric Buses, If These New Buses Have Some Kind Of Some Air Purifier Filter It Would Help Significantly. Thank You.
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 10 months ago
Pranams sir. Grievances day can be conducted in every month with the revenue officials. Grievances received should be classified and to be sent respective districts for action. If confidential grievances ,it should be under the PM's office. To ensure the safety of grievance related person all the proceedings should be recorded and sent to PM's office. More number of grievances can be solved by this method. Political parties should ask their MPs and MLAs to be present in the meeting. Jai hind.
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NANDAN SHERLEKAR
NANDAN SHERLEKAR 6 years 10 months ago
No doubt greviance cell is doing a great job in many cases.We have several indexes like living index,inflation index etc.Why not create Happiness index and greviance index statewise.Anyway we have several greviances coming to Pmo from all states.Generate random computer generated simple questionare from voters through bank account holders in each state with a feedback for happiness index.
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Comments (3)
ramesh
ramesh 6 years 10 months ago
It should be compulsory for All Mukhiya to plant at least 1000 trees in his area every year. There must be investigation in every one year for progress and investigation team should be out of that particular state and they should come randomly. There should not be any prior information to Mukhiya or that particular Panchayat . It is must to reduce the pollution and Global warming. This will also help in Swachh Bharat abhiyan, it will beatify all the villages too.
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Susanta Kumar Patnaik
Susanta Kumar Patnaik 6 years 10 months ago
Innovative is counting people voice and opinions on-line, crowd behavior analysis, use of emotional intelligence are prime to analyst grivence which is open. Use of e-mail and E-Behaviour is counting people participation in National Park and people participation in politics and political rights and people participation in grivence process. Analysis and feedback are the key to pave mass movement in people's favour, may be a gist to International grivence prospective. grivence-1. close end 2. open
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Susanta Kumar Patnaik
Susanta Kumar Patnaik 6 years 10 months ago
Innovative is counting people voice and opinions on-line, crowd behavior analysis, use of emotional intelligence are prime to analyst grivence which is open. Use of e-mail and E-Behaviour is counting people participation in National Park and people participation in politics and political rights and people participation in grivence process. Analysis and feedback are the key to pave mass movement in people's favour, may be a gist to International grivence prospective. grivence-1. close end 2. open
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Pradeep Kumar
Pradeep Kumar 6 years 10 months ago
I have an idea to not charging requirements of electric vehicle & not charging points required for electric vehicle. JAI HIND.
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