GOVERNMENT OF INDIA
English language

Home | MyGov

Accessibility
Accessibility Tools
Color Adjustment
Text Size
Navigation Adjustment
Screen Reader iconScreen Reader
Menus
Sticky Menu

Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Reset
Showing 2749 Submission(s)
Abhishek Keshri
Abhishek Keshri 6 years 8 months ago
I have an idea . Idea is that , we make a website named "the compalin box" where anyone can easily complain about anything and anywhere. For ex:- let in my area govt sweeper is not coming then i will complain it on website by giving my area details , or i want to do a FIR ,or i want to complain for corruption means for anything even if i see garbage in any locality . For thos we will provide each govt. Employee a id and password , by which they login it and check problems of their locality .
Dislike (0)
Reply
Report Spam
SACHIN KUMAR
SACHIN KUMAR 6 years 8 months ago
CPGRAMS registers all complains. Some cases are still pending in CPGRAMS for the last 3 years without any resolution due to corruption. It must be in constant touch with the victim via emails/mobile. It must be able to penalize the culprits. It must resolve all types of disputes including personal, public, criminal, land, family and divorce cases. It must deploy honest personnel and relinquish son of the soil policy. CPGRAMS can be made very effective due to long duration and heavy court fees.
Dislike (0)
Reply
Report Spam
SAIDHA MIYAN
SAIDHA MIYAN 6 years 8 months ago
Respected Hon'ble Sri. PM, Sir, As an Ex-IAFian, I am surprised to see 'INDIA with so much resources, is also home to 2/3rd of BPL PEOPLE'. It's all due to, both 'PEOPLE MANAGEMENT SYSTEM & THE PRIORITIES OF SOCIETY'. Our Higher Educational System, must educate, empower & excel the Young Indians, to become the 'GOOD CITIZENS OF INDIAN SOCIETY'.to solve the 'Social Problems', by introducing ATLEAST ONE PROJECT STUDY in "EACH SEMESTER STUDY". I suggest, 'Web-based On-line Set-up' (Attac here)
mygov_15749566673479741.pdf
Dislike (0)
Reply
Report Spam
SANTOSH KUMAR PATRO
SANTOSH KUMAR PATRO 6 years 8 months ago
Continued.. 9. In banking sectors, more grievances are pending by saying to customer that you will come on the future date. Continued..
Dislike (0)
Reply
Report Spam
SANTOSH KUMAR PATRO
SANTOSH KUMAR PATRO 6 years 8 months ago
Continued.. 8. It is also informed that maximum grievances are not resolved in ground reality, it is only resolved on the matter with suggestions and time delying factor. Continued..
Dislike (0)
Reply
Report Spam
Sticky Menu