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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Legend's World
Legend's World 6 years 8 months ago
But the people living here who r the main reasons for the happiness of lakh peoples outside just due to light, electricity. Everywhere dust dust and dust, which is more harmful for the employees and others too. U can enquire about it any third party or something but not with any local leader because they will hide their fault and the problem of this much populated zone BACHRA will not come in view of anyone. Please do something for it. We r facing a lot here. Thank u! -Pranay!
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Legend's World
Legend's World 6 years 8 months ago
Respected PM sir, Our state Jharkhand is unique in its own way due to greenery and several others. Like this, my native Bachra,jharkhand(829201) is the one. The coal mines present here are mostly runned by the CCL employees and some by private companies. But the problem which we r facing is no proper facility, no maintainence of colonies, roads, drains etc. Piparwar coal mine has large production of electricity.
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NITISH KUMAR YADAV
NITISH KUMAR YADAV 6 years 8 months ago
जनता का कोई भी सदस्‍य जि‍से कार्पोरेशन से कोई शि‍कायत है तो वह शि‍कायत सार्वजनिक शिकायत अधि‍कारी से कह सकता है जो उसकी शि‍कायत दूर करने के सभी संभव प्रयास करें लेकिन होता है क्या शिकायत करने के लिए बदले में आम आदमी को पैसा देना पड़ता है तब जाकर के कुछ ही निवारण हो पता है नहीं भी आज जितना भी काम हो रहा है सब में कही न कही राजनितिक का लिंकअप के वजह से ही हो रहा है इसके लिए हर व्यक्ति को व्यक्ति के रूप में देखे। हर व्यक्ति का विचार अलग हो सकता है लेकिन व्यक्तिगत इंसानियत नहीं।
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Gauri Rajput Joisher
Gauri Rajput Joisher 6 years 8 months ago
Hello, I am from Maharashtra and we are not happy with the things going on in politics we want to do re voiting..These is a cheating with the voters of Maharashtra. Request our government to look after it
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RAJAT MITTAL
RAJAT MITTAL 6 years 8 months ago
Sir The Centralized Public Grievance Redress And Monitoring System, is an online web-enabled. system over NICNET developed by NIC in association with the Department of Administrative. Reforms and Public Grievances (DARPG) with an objective of speedy redress and effective.
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Satyanarayana Mandapati
Satyanarayana Mandapati 6 years 8 months ago
I take the opportunity again to remind of my grievance posted one week ago regarding HIL(INDIA)Ltd not releasing arrears due to ex-employees, that pertain to 2007. The arrears remaining are not being released. My dues are 3.69 lakhs. 25,000/ for 2018 Diwali and 25,000/ for 2019 diwali was approved as partial release. Even this is still not released. Why the entire dues are kept unreleased is beyond comprehension, even in the case of deceased employees. Ministry may kindly take this up.
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Venkatesh DS
Venkatesh DS 6 years 8 months ago
Employee provident fund withdrawal requests have not been addressed, properly on time. even the online request are taking more than 4 weeks to process. No response to grievances raised on the EPF portal as well. No responses to emails are phone calls. Needs corrective action
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Vimlesh Chandra Joshi
Vimlesh Chandra Joshi 6 years 8 months ago
 इस विषय में मेरे निम्नलिखित सुझाव है:- 1. पंजीकृत शिकायत में नोडल अधिकारी नियुक्त किया जाता है अतः समाधान सम्बंधित जवाब नोडल अधिकारी द्वारा ही दिया जाना चाहिये । 2. सम्बंधित विभाग द्वारा प्राप्त जवाब पर समुचित ध्यान दिया जाना चाहिये। सामान्य तौर पर जवाब की समीक्षा किये बिना ही शिकायत बन्द कर दिये जाने की सूचना प्रदान की जा रही है जिसकेकारण सरकारी पोर्टल के गठन का उद्देश्य पूर्ण नहीं हो रहा है । इस विषय में मैं आपका ध्यान मेरे द्वारा प्रस्तुत पंजीकृत शिकायतों के निवारण के प्रत्युतर में विभाग
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Gautam Singh Thakur
Gautam Singh Thakur 6 years 8 months ago
सार्वजनिक शिकायतों के बेहतर प्रबंधन के लिए जरूरी है कि बाबू गिरी से निजात पाई जाए।। इसके लिए मेरी सलाह है कि आफिस में बाबू और जनता के बीच दूरी रखी जाए।। आफिस के सेट-अप में बदलाव लाया जाए। बैठक व्यवस्था में अधिकारी बाहर और बाबू (लिपिकीय वर्ग)अंदर होना चाहिए।। इससे लिपिकीय वर्ग और अधिकारियों को अधिक जिम्मेदारी का एहसास होगा।।
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Vimlesh Chandra Joshi
Vimlesh Chandra Joshi 6 years 8 months ago
सरकार द्वारा सार्वजनिक क्षेत्र में पारदर्शिता लाने और व्यक्तिगत जिम्मेदारी सुनिश्चित करने के उद्देश्य से सार्वजनिक उपक्रमों हेतु पार्दशिता एवं व्यक्तिगत जिम्मेदारी नीति की घोषणा की गई थी किन्तु सरकारी कार्यरत अधिकारियों एवम् कर्मचारियों के संगठित होने और आम उपभोक्ताओ के असंगठित होने के कारण सामान्य तह सरकारी प्रयासों का समुचित लाभ सामान्य नागरिकों को प्राप्त नहीं हो रहा है । अतः इस विषय में मेरे निम्नलिखित सुझाव है:- 1. पंजीकृत शिकायत में नोडल अधिकारी नियुक्त किया जाता है अतः समाधान
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