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Call for Ideas - Citizen Interface for NHAI

Start Date :

May 14, 2022

Last Date :

Jun 15, 2022

23:45 PM IST (GMT +5.30 Hrs)

Submission Closed

National Highway Authority of India currently is planning to build a citizen facing interface which can cater to all highway related needs of NH commuters. NHAI already has an ...

National Highway Authority of India currently is planning to build a citizen facing interface which can cater to all highway related needs of NH commuters. NHAI already has an Android mobile application called Sukhaad Yatra (https://play.google.com/store/apps/details?id=com.rsawh.nhia&hl=en_IN&gl=US) which needs to be upgraded and advanced further.

Citizens are invited to share their ideas on how the Sukhad Yatra app can be improved with additional features/ integrations to better service the needs of citizens. The end outcome is to improve the experience of NH commuters and build a robust medium of 2-way communication.

The tool will not be limited to but can cover the following areas:
● Informing users of construction and maintenance activities
● Allowing users to register complaints pertaining to the condition of the highway or highway activities such as toll (for eg. If wait times for a toll gate are too long or if FasTag is not working at a gate)
● Allow users to rate highways on various characteristics of the highway around their experience as a rider (on both negative and positive characteristics of experience, for example whether the NH offers a scenic route or view)
● Allow user to access emergency and first response services on the highway
● Allow users to access information on wayside amenities, petrol pumps, EV stations etc. Information about location of facilities along the route can be searched on Google Maps but this is hard to access for non smartphone users.
● Allow users to report traffic congestion, accidents, debris, toll-relates issues, request EV charging points etc to local command centres (Eg. Waze)
● The interface should be able to cater to user-needs of commuters with and without smartphones
● The interface should have a strong focus on UX, intuitive and centred around the day-to-day needs and experience of highway users.

The interface can also operate as a platform through which multiple existing private and public applications can link to such as NH’s toll free number, toll management system etc or travel related apps (MapMyIndia, Google Maps etc) which already have a high user-base. The platform should leverage strengths of existing IT applications and not reinvent where necessary.

The design should cater to all kinds of NH users such as:
● Commercial (trucking etc) who may or may not have a smartphone and a user design which caters to their needs
● Personal long-distance commuter which may not be as frequent but may have access to smartphones
● Local residents who live around the highways and use it more frequently than private long distance commuters

Submissions to this can be in the form of app mock-ups/ prototypes, presentations, concept notes on platform and other interfaces, list of desired features by commuters etc.

Tha last date of submission of ideas is 15th June 2022.

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Mr Gunisetty Srinivasulu 4 years 3 months ago

An integrated app must be designed having all information with all emergency department numbers and addresses un connection with Highways.Hospitals, Information centres,Police stations, Rest rooms, Hotels, Petrol pump stations, Guest Houses, Restaurants, Hotels, Lodges, Temples and visiting places, tourism hotspots, wild life eco tourism spots, Historical places,Automobile machsnuc garages,accident prone areas, bus fares, train facilities, local travel vehicles,rented cars. amusement &entertainment parks, theatres, road maps, route maps,Banks&ATMs, Choultries.It should be a multipurpose guide on one platform. It should be a simple and an user friendly app sothat all can utilize with easeness. Everything should be in one interface. This will help in eradicating the accidents, and help the travellers as self guide at all time. Every citizen must have this and can be downloaded at free of cost.Plz think of it and design such app in the interest of public welfare and highway security.

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Himanshu Garg 4 years 3 months ago

🙏Our honorable prime minister Narendra Modi ji We manufactures solar park in all states on lands, who's cost is so much and so many obligations on that. Instead of land we manufacture solar park on the top of godowns in FCI, CWC and SWC then the solar park cost will be redused and we install so many solar park like that. Major investment of solar electricity is in storage. If we use same solar park in big industry where so many sheds are made then electricity made and consumed on daily basis in factory. So the storage cost will be about to be nil. Major consumption of electricity is in factory. If we use that method then we can make all factories almost pollution free because so many factory uses diesel etc fules which omit so many pollution. It request you to discuss this idea with your IAS and if agree then make it possible for our country which make revolution in the field of solar energy.

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Makarand Chandrakant Baraskar 4 years 3 months ago

नमस्कार, मेरी विनती है की रोड के दोनों और निलगीरी वृक्ष जैसे या जो पेड़ कम टहनी वाले होते हैं ओर ऊंचे होते हैं या फीर पीपल या बर्गत ऐसे वृक्ष सड़क के पास लगा सके तो याञा और सुखद हो सकती है। इससे अनेक उद्देश्य साध्य हो सकेंगे। रोड की सुंदरता भी बढ़ेगी।

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SatyaDeepSircar 4 years 3 months ago

Jai Hind Sir my request to you to think about our road side vendor and hawkers problem. Sir this is true that they're doing business on public spaces like the footpaths for survive.but it is also true that this type of occupancy is demanding the beauty and cleanness of our city. and this type of occupancy is also a major couse of Increase of road accident. Sorry' Sir at present I have no idea about to solve this problem. But I am raising this issue because I hope someone can give us some ideas about to solve this problem.

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Neha Chhibber 4 years 3 months ago

Everything is ok but some people don't have basic civic sense 😞 They litter on the roads by throwing garbage and spitting as well. This should definitely change. If you go other countries and compare our roads with, it's seems like look out the perfect roads of that country, wow! it is also possible in our country also, if people know the importance of cleanliness. Ridding on the neat and clean roads can help in minimizing road accidents. सब कुछ ठीक है लेकिन कुछ लोगों के पास बुनियादी नागरिक समझ नहीं है वे सड़कों पर कूड़ा डालते हैं और थूकते भी है। यह निश्चित रूप से बदलना चाहिए। यदि आप दूसरे देशों में जाते हैं और हमारी सड़कों की तुलना उस देश की सड़कों से करते हैं, तो ऐसा लगता है कि उस देश की सही और कितनी खुबसूरत सड़कें हैं, वाह! यह हमारे देश में भी संभव है, अगर लोग साफ-सुथरी सड़कों के महत्व को जानेंगे। साफ-सुथरी सड़कों पर दुर्घटनाओं को कम करने में मदद भी मिल सकती है।

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ARUN KUMAR GUPTA 4 years 3 months ago

Despite having such a vast network of highways and millions of vehicle using highways, there is no concept of accident response vehicles. In case of any accident or vehicle breakdowns, it takes hours to get any assistance. By that time already huge jam is created. Removal time of breakdown vehicles or accidental vehicles shall be reduced.

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ARUN KUMAR GUPTA 4 years 3 months ago

Making App is one thing. Making use of App is absolutely different task. You may use the app but ultimately there is some human to take action on any matter. How sincere is the fellow at the other end would decide the degree of Sukhad in your journey. Considering the past experience and ground realities on Highways, Yaatras were never Sukad

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Raghavendran V 4 years 3 months ago

Details about the Contractors and the data about the collection made in that Toll Road, how much amount is spent by the Contractor should be displayed in the App. A complaint facility to take photos and attach it through the App will be very helpful. So that the users can take a snap and attach instantly and send it through the App. Sometimes a big & heated argument occurs between the Toll Booth staffs and the drivers on Fast Tag. There should be a 24/7 redressal team to escalate the matter and solve the problem. Training should be given to these Toll Booth staffs on handling such issues and responding politely. Beggars menace and road side sellers is there in all Toll Booths. Illegal beggars using kids should be arrested by the Police Patrolling team. It's a biggest network and an awareness among public to stop encouraging begging will stop illegal child trafficking and kidnapping. Any beggar begging neat Toll Booth with kids should be cleared by the Police Patrolling team.

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Raghavendran V 4 years 3 months ago

App should have a travel history. Sometimes by mistake SMS alert is sent for wrong debit and the amount is debited in Fast Tag. So whenever a car passes a Toll a travel history should be updated in the App. This will help the user if the vehicle is stolen or hijacked. It will help the Police to track the vehicle and nab the culprits. A option to report wrong debits and if proved with 24 hours the amount should be credited back to Fast Tag account. There is no shade throughout the NHAI. It's really difficult to travel in hot sun. So NHAI should consider planting trees on both sides of the roads by removing encroachments. A portion of the amount collected from the Toll fee should be utilised for growing trees and develope facilities like mini hospital with medical shop to use during any emergency. A refreshment stall selling quality Milk Coffee Snacks and cool drinks at a reasonable price should be there. This will prevent looting of money by road side hotels and restaurants.

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ARUN KUMAR GUPTA 4 years 3 months ago

How can Yatra become Sukhad with an App? Driving on highways is a compulsion rather fun. I have to go to Bawal and Rohtak from Delhi quite frequently. Now let me share my experience on both highways. 1) Going to Bawal and Back: If there is no rains, I cross Gurgaon before 9AM and reach Kherki Daula toll plaza. But if it rains, drive at own risk also in any case time is no money. Road conditions beyond toll gate is absolutely poor till Bawal. Side roads are roads to hell. Crossing Bilaspur and U turn is a big project. If I am luky, will not find jam at Bhiwadi cut at Kapriwas and at Hero cut. Then testing time comes at Masani Barrage. Situation somewhat is good thereafter. Road is repaired unevenly. Yatra can not be called Sukhad. 2) Going to Rohtak and back: Is an impossible task till Mundka even on good non rainy days. Then crossing Bahadurgarh till Brig Hoshiar Singh metro station is nightmare. Can any App make this Yatra Sukhad?

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