Vasu krishnan
8 years 12 months ago
The first prerequisite is to conduct a process audit starting from Customer requirements/feedback/complaints and moving backward through the process chain to identify gaps between Customer requirements and what is offered-corresponding corrective actions would cover areas of product mix planning, activity based costing, and developing a customer centric mind set instead of a bureaucratic contractual mind set. Other actions include benchmarking not only with in the Industry, but also outside.
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