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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
RUPESH BINDESHWARI PASWAN
RUPESH BINDESHWARI PASWAN 6 years 8 months ago
RTO FINE JAB SE BADHA TAB SE HUM DRIVAR KO POLICE JYADA HI PARESAN KARNE LAGA HAI MAI UNKO DGLOCKER PE UPDATE DL AND RC PARER DIKHATA HUN TO RTO POLICE BOLTA HAI CAR DGLOCKER ME RAKH LO AUR DL CHECKING KO DENE KA MATLAB US ME KUCHH NA KUCHH FOLT NIKAL KAR FINE MARTERAHTA HAI PLEASE USKA BHI KOI UPAY NIKALE
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Arihant Jain
Arihant Jain 6 years 8 months ago
And the video recorded would be directly stored in the government system with proper details . Many such features can be added which will definetly help to reduce crimes and also help in speedy investigation & provide justice to the victims quickly.
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Arihant Jain
Arihant Jain 6 years 8 months ago
There should be Pan India app for Police Service with live video recording facility with exact time and location which could be further used as a proper proof of crime . So that the accused cannot evade punishment easily be misrepresenting facts and the victims would get justice soon. Some more features could be added like emergency button in the app which would provide exact location of the victim and would automatically turn on the microphone and the camera of the cell phone .
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Muthuselvam D
Muthuselvam D 6 years 8 months ago
Respected Sir, A new system of grievance must be adopted. Grievances of civil servants should be reported to the Committee of Non-Public Servants or People. Government administration should listen to the grievances of the public servants. If government employees are deficient, it will affect the people. Public servants will not tell the whole truth if asked by superiors. Therefore, the task of solving the grievances of civil servants is to be done by a group of people. Thankyou.
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Jayesh Kulkarni
Jayesh Kulkarni 6 years 8 months ago
CPGRAMS, DPG ALL JUST ANOTHER TIME PASS WITHOUT WORKING ENJOY FREE SALARY INCLUDING MP/MLA, NO ONE BOTHER REALLY ABOUT RESOLVE ISSUES, NOR CPGRAMS DONT HAVE ANY SYSTEM TO KNOW EXACT ISSUES NOR THEY ARE REALLY TRIED TO KNOW ONLY WAY TO INTERACT WITH ONE TO ONE WITH END USER WHO REALLY WANT TO RESOLVE ISSUES BY GETTING EXACT CORE ISSUE CONCERNS OF PUBLIC. REST ALL IS JUST TIMEPASS DPG/B/2018/82233 DPG/B/2018/82403 DPG/B/2019/81877 DPG/B/2019/82347 DPG/B/2019/82429 DPG/B/2019/82434
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Jayesh Kulkarni
Jayesh Kulkarni 6 years 8 months ago
CPGRAMS, DPG ALL JUST ANOTHER TIME PASS WITHOUT WORKING ENJOY FREE SALARY INCLUDING MP/MLA, NO ONE BOTHER REALLY ABOUT RESOLVE ISSUES, NOR CPGRAMS DONT HAVE ANY SYSTEM TO KNOW EXACT ISSUES NOR THEY ARE REALLY TRIED TO KNOW ONLY ONE WAY TO INTERACT WITH ONE TO ONE WITH END USER WHO REALLY WANT TO RESOLVE ISSUES BY GETTING EXACT CORE ISSUE CONCERNS OF PUBLIC. REST ALL IS JUST TIMEPASS DPG/B/2018/82233 DPG/B/2018/82403 DPG/B/2019/81877 DPG/B/2019/82347 DPG/B/2019/82429 DPG/B/2019/82434
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Purnendu Jana
Purnendu Jana 6 years 8 months ago
ham Jo bana rahe hai parking lot par Jahan kar rakha jata hai theek Hai Sir To kam Jagah per bahut jyada Car rakhe Jayegi aur traffic Jaam Nahin Hogi I think aap samajh Paye Honge Main Jaanta hun aap samajh Payenge Modi ji aur government bhi aur Jyada Paisa charge kar payegi traffic jam jyadatar hoti hai Mumbai Delhi Ma parking ki Karan mein to sir is system sa traffic jam kam ho jayegi love you sir Jay Hind.....
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