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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Purnendu Jana
Purnendu Jana 6 years 9 months ago
mere pass banne wale Smart City ke liye aur Hamara Jaisi chij Hai Mumbai Delhi Kolkata uske liye idea hai aur jo banne wala hai ban raha hai Dholera Smart City kis bare mein Idea Ke Na chahta hun aap Sochenge main jo Idea Dena chahta hun car parking ke liye system kya hoga sir kar parking ki jagah per badi badi building uthai Jayegi aur use building per kar rakhe jaenge aap ko Samjhane ke liye bol raha hun Ambani Sir ki ghar mein Jo car rakha jata hai bus kis time hoga Hamare building per....
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rajendrakumar rebari
rajendrakumar rebari 6 years 9 months ago
Like wall of Fame or Wall of Neki .. There should be....."wall of Information'" ..on choraahs of every village and city. Display board should have all the land records and rate of charges for every service and display important complaints of city on this...with status...
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rajendrakumar rebari
rajendrakumar rebari 6 years 9 months ago
Revenue department is so slow in desposal of complaints and act of tehsil and patawar ghar is not apropriate as per todays senario. Patwari are not looking works proffesionally ..such types of complaints should be easy for handling. Every revenue village should have land information displayed on village chok and panchayat dispIay boards... On important place information should be painted on walls.
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rajendrakumar rebari
rajendrakumar rebari 6 years 9 months ago
We should have complaint system for reporting of wastage of natural sources. Over flowing tankers and leakage of pipelines should be reported real time and followed by fines. So that nagetive habits may be decreased. Good habits should be encouraged..
mygov_157465866456629
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rajendrakumar rebari
rajendrakumar rebari 6 years 9 months ago
Sir we need online complaint system for every office. It should have three level system. First tak complaint online or offline...for documentation and first response. Second ..time bound reply... Third for appeal and punishment to create delay in solving problem. Every complaint should be followed by punishment as it will give speed to the cause. Give reply,solve it or punishment for delay... It will give priority to problem solving... Regards
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 9 months ago
Pranams sir. A appreciation mail will be enough for good suggestions sent to MY GOV. Other people are discouraging us that nobody will see your suggestions. Only to show the government and PM are behind the people to hear our grievances and suggestions. Bharat Mata ki jai.jai hind.
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nahar singh meena
nahar singh meena 6 years 9 months ago
No beggar in the country should ask for alms and the government should take strict action against them. Our country has progressed As long as the beggar remains there cannot be real development. For this I would like to suggest that beggars from all places should make a list and divide it into categories. The government should make schemes for disabled beggars and provide them free food and pension and accommodation. Provide employment for able beggars. Even after this, those who are beggi
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Purnendu Jana
Purnendu Jana 6 years 9 months ago
Aur Bhi systems hai aapko main kal bataya Nahin likhkar Kitna bataya Ja sakta hai aap samajh sakte hain Main Jaanta hun mera idea aap samajh Payenge love you sir Jai Hind....
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Ankush_13
Ankush_13 6 years 9 months ago
5) Officer should wait for reply from citizen whether his problem is solved or not. based on his citizen reply only ticket should be closed.
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Ankush_13
Ankush_13 6 years 9 months ago
I have used existing portal frequently and suggestions are as below, 1) If raised complaint is not related to concerned department, they should forward it to correct department. They should not close request. 2) There should be auto reminder to officer to close request till 1 month and escalation after that. 3) Sometimes resolution comes only that concerned department is notified, which should not get accepted 4) if task is long term then without due date complaint should not get closed.
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