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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
vasudevan_3
vasudevan_3 6 years 9 months ago
Unfortunately the suggestion offered or grievances are not properly understood.. May be due to lack of knowledge. Pragmatic approach lacking. Rejection based on without any logic are seen in the replies as and when we get.. Of course it takes lot of time. Further a stereotyped approach is only seen These stand need to change. It is not enough only top person shows enthusiasm and interest. Need to. percolate down to the support staff who executed. Otherwise resources wastage only increases..
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Shailendra kumar singh
Shailendra kumar singh 6 years 9 months ago
लोगो का आधार कार्ड आसानी से बने, जैसे की पहले काग्रेश के ज़माने में बनता था आधार सेन्टर बाले गाव -गाव , स्कूल स्कुल जाये लोगो के आधार आसानी से बनाये जाये था वही पर लोग अपना करेकसन भी करा सके आधार से मोबाइल अनिवार्य रूप से जोड़े जाये| बिना otp के आधार से बैंकिंग न हो |यह लोगो के जमा पूजी की सुरख्छा का मामला है एटीएम कार्ड बिना टेस्ट लिए न दिया जाय जय हो जय भारत
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SUNDEEP GODBOLE
SUNDEEP GODBOLE 6 years 9 months ago
Hello Sir, suggest that there should be a proper workflow tool so that a live dash board of grivieances can be made available to the Respected PM/MP at any point in time,also this workflow should serve as a database from which major dent areas can be identified,also a central monitoring team to flag issues as critical --high-medium--low so that the assigned officer can prioritize task assigned to him for the month, and if not resolved should automatically escalate this to next level up till PM
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prabu
prabu 6 years 9 months ago
Here Like, Dislike, Reply, Share, Report Spam are available make another one 'irrelevant' Someone comments that's not relevant to that topic, people make that 'irrelevant' . which content gets more 'irrelevant' that's goes under 'irrelevant' section or make not shown.
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Ritisha Jena
Ritisha Jena 6 years 9 months ago
Hello sir, i have some suggestions. Here are them..... 1) Any grievances logged by public should not be closed until the person is satisfied with the solution or action taken by the officer. 2) There should be a proper escalation channel to escalate the matter to higher levels. 3) Classification of grievances should be done properly based on different departments. 4) There should be a help button for each field to describe it. 5) List services covered under this should be mentioned in one place
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Aswani Deepak Yadav
Aswani Deepak Yadav 6 years 9 months ago
Aadhar correction not possible second time ??? If operator makes a mistake in dob then what we do ??? I am searching here and there in search of DOB correction but no solution ? I also email documents to related department but no solution !!! Kindly make a way to change the dob process easier !!!
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 9 months ago
Pranams sir. CPGRAMS will be very useful for the welfare and development of the country. There is no doubt. PM should ask the MPs to go to people for the solvation of grievances. This will make closure to people and give strength to PMs administration. Bharat Mata ki jai.jai hind.
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 9 months ago
Pranams sir. Honourable PM appreciation needed for important public interest grievances to the development of the country. It will also make more fortune on Government. Bharat Mata ki jai. jai hind.
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Dasharath
Dasharath 6 years 9 months ago
Dear PM sir, We must improve the logistics management system of public transportation especially for students Please find the attached for your kind perusal Regards, Dashrath https://www.dsmotivations.com
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