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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 9 months ago
Pranams sir. The grievances sent to CPGRAMS must contain correct Email id and mobile phone numbers of the complainant. This will save the time of the respected officials who are involved in CPGRAMS seva. Bharat Mata ki jai. Jai hind.
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 9 months ago
Pranams sir. The grievances should be registered after easy questions to the process make simple for both public and officials. Bharat Mata ki jai.jai hind.
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 9 months ago
Pranams sir. If possible, please process the truth of grievances in primary level and this help the officials to avoid unwanted time waste. It will make the officials to concentrate on the other genuine grievances. Bharat Mata ki jai. jai hind.
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 9 months ago
Pranams sir. The appreciation feedbacks to be screened in television channels and newspapers to increase the hopes on CPGRAMS. Bharat Mata ki jai. Jai hind.
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 9 months ago
Pranams sir. Awareness advertisements should be done for encourage the usage of CPGRAMS. Bharat Mata ki jai. jai hind.
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rahul kumar gupta_11
rahul kumar gupta_11 6 years 9 months ago
It is said that…Nature is Necessary and it’s True! World is in complete without Natural Resources, as they are the basics need of humans!!They are our friends and family As well. Water is basic Necessity of the life.it is important element for the living things and without water no one can survive on this earth.by some measured criteria water has covered around 71% region of our earth and Human body maximum contains water too. But with the available part only 2% water is usable for humans.
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Bipul Biswas
Bipul Biswas 6 years 9 months ago
The time of independent our country fol family control nation. 70 years people's fit there minimum needs like foods and 🏡.even sanitation. Now we are self-dependent national. Our PM Modi Ji initiated all sectors as are Digital-based transparent e-Government program. People are grievances registered there versus error ⚠️ . One it registers all related officials following problems, they are an early decision-making process to fixing the matter.
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DEEJEY
DEEJEY 6 years 9 months ago
Dear PM Sir, We must improve the logistics management system of public transportation especially for students Please find the attached for your kind perusal Regards, DJ
mygov_157444929061667711
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