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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 9 months ago
Pranams sir.A separate link may be provided to who are doing wonderful work for the country at siachen. It will reduce the stress of the brave hearts who are guarding us. Bharat Mata ki jai.jai hind.
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Sarbajit Sarkar
Sarbajit Sarkar 6 years 9 months ago
Managing Public Greviances needs to a dynamic and inclusive process. the portal or app for the same must be robust and very user friendly. On the governments end, it would be simpler if the grievences are sub divided into categories and further divided into sub categories, which could be done with the help of keywords. Proper Manpower allocation for the purpose for addressing the registered complaints / grievances should be put in place, where Student and civic volunteers could help.
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VIJAY SINGH CHAUHAN
VIJAY SINGH CHAUHAN 6 years 9 months ago
whatever service you provide whatever certificate you give has robe time bound. and also fix the responsibility as to who will be called for any delay and set the greivance mechanism for the same. until you make the procedure time bound also tell in advance the document required for the service you will be running from pillar to post and also tell which is not mandatory for the service so that the officials don't irritate the individual
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Kumar Amarendra
Kumar Amarendra 6 years 9 months ago
RESPECTED Sir Lodge grievance through CPGRAMS & when not suitable reply given through CPGRAMS. Advised that again lodge grievance through DPG & DPG again forwarded to DARPG and again DARPG forwarded to concerned department or ministry. we comman man HAPPY TO see like this process and hope concerned department or ministry solved out our problem within time that framed by DARPG, but result Under process/Disposed Off & we waiting for our solution, but not changing at root level. please
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Ajay Mishra
Ajay Mishra 6 years 9 months ago
मेरा मानना हैकि यदि भारत को पुनः विश्व गुरु बनाना हैं तो आधुनिक शिक्षा के साथ साथ हमारी परंपरागत कला एवं शिल्प शिक्षण की भी व्यवस्था पुरजोर तरीके से सुनिश्चित की जावें। आज की इस शिक्षण पद्धति के कारण युवा मात्र एक ऐसी दौड़ में हैं जहां वह नवाचार एवं रचनात्मकता से कोसों दूर हो गया है।वही हम प्राचीन काल की बात करें तो उस काल में सभी गुणी जन रचनात्मक एवं नवाचारों से युक्त बचपन से गुजरते थे।यदि विश्व की अन्य शक्तियो की बात की जावें तो यहां जापान का जिक्र करना पड़ेगा जहां रचनात्मक शिक्षा पर जोर हैं
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PRAPARNA C R
PRAPARNA C R 6 years 9 months ago
Sir, roads are very essential means of transport. But the roads in our place is very bad, full of pit holes, many people complained with disk prolapse. When raining, it is still worse. Sewage water flowing, Garbage splitted, cows roaming in main roads are day to day problems. I wish this blog will be a platform to solve the problem of 5 lakhs people living here.
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