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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Vikram Rhayakar
Vikram Rhayakar 6 years 9 months ago
Government increase scrap cost of plastic bottle and bags 1. Should return 2 rupees in return if plastic bottle . Money should be taken from consumer as tax and should be given to poor rag-pickers who collect it from garbage 2.Should give 1 day free milk on return of 30 days of milk bags 3.Should give 1 rupees on return of plastic bag costing 2 rupees to 15 rupees Indians recycle news paper and metals due without throwing in garbage. Will help poor people to earn money from garbage
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KANAK RAJAN NAMBIAR
KANAK RAJAN NAMBIAR 6 years 9 months ago
I suggest every government department must have its email id along with phone number one there website/internet. Any email sent must get an acknowledgement number for future reference and address the issue. The advantage with email is that it has date and time and if no action is taken it can be further pursued at a higher level.
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Georgie s cherian
Georgie s cherian 6 years 9 months ago
The public grievances department should held hearing section also to the complaint received online & on a day on the complaint . A letter or complaint via online ,no action or FIR can be done with out hearing , the portal should be with grievances forms and filled forms are processed & follow up & email grievances had to removed from tye portal based on new digital laws are implemented by SC of India , form filling , hearing update should be updated in every grievances portal of admin onlin
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Name_1224
Name_1224 6 years 9 months ago
Start call centres for each department and fix responsibility to officers in the Department. This will enable accountability in decision making and judge the efficiency of the concerned officer based on time taken to resolve the gievance. Posting and transfer of officers based on their performance will improve the quality and performance of each department.
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 9 months ago
Pranams sir. Apart from CPGRAMS, the toll free numbers may also be provided to public to share their grievances. For your information when jeyalalitha was CM,toll free numbers provided. Bharat Mata ki jai. Jai hind.
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 9 months ago
Pranams sir. Information about CPGRAMS should be written in all Government offices to make awareness among the public. Government officials also will give smooth approach with public. Bharat Mata ki. jai jai hind
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DrBenoyKumarChattapadhyaya
DrBenoyKumarChattapadhyaya 6 years 9 months ago
This Portal is good for us because those who are can't go to their respective departments they can apply through this Portal.
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Sanjeev Singh
Sanjeev Singh 6 years 9 months ago
There should be chat bot where when the user type the grievance description, the chat bot should show the similar grievance with the result of that earlier grievance
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