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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Sanjeev Singh
Sanjeev Singh 6 years 9 months ago
The current my grievance android need to be more user friendly and should show the complete history and the workflow. it should be seamless to user to register, login to the app.
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YourNameAsha Krishnan
YourNameAsha Krishnan 6 years 9 months ago
public greavenses can be solved by conducting Adalats once in a month where all govt.officials are present at a place like collectorate . public should be given provision to post their complaint through the phone. very fast problems can be solved because all dept.officials , advocates and people present together.Adalat date should be published.
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Sanjeev Singh
Sanjeev Singh 6 years 9 months ago
There system should be transparent. When i submit the feedback that i am not satisfied with the answer given. what action is taken on that. The office should be customer oriented and the customer satisfaction should be high. There should be Key performance indication for the owning of the grievance department. There should be SLA(Service level agreement) by defining the priority of the ticket. Some times it take 6 month to get the answer.
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Sanjeev Singh
Sanjeev Singh 6 years 9 months ago
There should be relationship officer for one nation one grievances portal which should help me to solve my issue. This portal should be strongly connected with central and state department instead of following with different department separately.
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Sanjeev Singh
Sanjeev Singh 6 years 9 months ago
At of now there is less collaboration regarding grievances between central departments and state department. For a common man in a city like Mumbai, we have most of the grievances requirement from state and Muncipal department. For example, My requirement is to the railway disability card. i have to coordinate with Thane Civil Hospital,Central Railway and UDDI department. There should be one nation, one grievances portal to address my problem.
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Priyanka Bhardwaj
Priyanka Bhardwaj 6 years 9 months ago
App can be more helpful, it should be available in many languages , with audio recorder so that it can be helpful for uneducated also.
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Jagannadham Prasanth Tej Kumar
Jagannadham Prasanth Tej Kumar 6 years 9 months ago
I am a scientist from one of the ICAR institutes. I appreciate a lot, presently the government carrying out. But each scheme or celebration is eating out in our time. like swach bharat abhiyan, the celebration of constitution day. We already have a fund crunch and manpower crunch. Scientific institutions may be restricted some National important day and focus more on days important Scientific days. otherwise, it is a waste of public money
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