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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
prabu
prabu 6 years 9 months ago
Here All Comments, My Submissions, Featured section are only available add another one section that is 'Top Comments' The 'Top Comments' section that shows peoples top Grievances/Ideas/Suggestions How to choose which Grievances/Ideas/Suggestions is top, that's easy which Grievances/Ideas/Suggestions that gets more Like, Replay, Share, Comments base on this that's go top and second and third ...etc action taken closed, next arrive first Unwanted comments go down Home page Top Comments
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Sunita Singh
Sunita Singh 6 years 9 months ago
Grievance cell should have more say of staff. All staff should be invited to a grievance cell meeting to have unbiased judgements and to put up individual grievances directly or resolving on the spot.
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V Seshadri
V Seshadri 6 years 9 months ago
sir we are requesting you to develop the BSNL ,becos BSNL is the top most communication network in india.so we onceagain request you to develop BSNL PL.TKU Seshadri from kanchipuram
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SRIKANTH SREEDHAR
SRIKANTH SREEDHAR 6 years 9 months ago
Sir, Please see the Uploaded PDF file that contains all the CPGRAMS Grievances where MHRD was supposed to get answers from the NITK Chairman of the Board of Governors & NITK Director regarding malpractices in the Evaluation of answer sheets of students, that causes so much STRESS to students. Anand Pathak's tragic death must be probed by IMPARTIAL INVESTIGATIVE AGENCY as the Local Police is partisan. There are STALKERS in the NITK Senate. CPGRAMS is FECKLESS & simply CLOSES Grievances w/o resol.
mygov_157438750961342291.pdf
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SRIKANTH SREEDHAR
SRIKANTH SREEDHAR 6 years 9 months ago
Sir, DSEHE/E/2019/06096 is Grievance for which the MHRD Officer asks NITK for Detailed REPLY & POINT BY POINT reply. NITK refuses to give reply. But the CPGRAMS simply CLOSES my Grievance and even says that my Grievance is OLD CASE. Yes, it is OLD CASE because MHRD and NITK Protect Stalkers! When I ask MHRD Officer why he took NO ACTION and why he didn't inform Police that there are Stalkers in NITK Senate and that Anand Pathak's tragic death must be probed, he avoids giving answer & FORWARDS
mygov_157438732061342291.pdf
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SRIKANTH SREEDHAR
SRIKANTH SREEDHAR 6 years 9 months ago
Sir, When I submitted Grievance to MHRD, the MHRD Officer forwarded the Grievance to the NITK Surathkal and asked for POINT BY POINT reply. When NITK refused to provide POINT BY POINT Reply, the MHRD Officer did not take any action against NITK even though NITK Employee committed crime on an assignment that NITK Administrators gave to the NITK Employee and this assignment was fully funded by taxpayer money and thus NITK had RESPONSIBILITY to VERIFY that the NITK Employee did a Honest Job.
mygov_157438694161342291.pdf
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SRIKANTH SREEDHAR
SRIKANTH SREEDHAR 6 years 9 months ago
Sir, The MHRD Officers take NO ACTION on CPGRAMS. They simply receive Grievance, and CLOSE it. Then citizen is forced to create new Grievance and the CPGRAMS closes this new Grievance too without Resolution. I submitted nearly TWO HUNDRED GRIEVANCES and I have not got resolution. Even the MHRD CVO took no action despite receiving CVC Complaint No. 134648/2019/vigilance-7. I have written letter (uploaded)to Sri Bhupender Yadav, Chairman of the Parliamentary Standing Committee on Public Grievances
mygov_157438640661342291.pdf
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Prem Narayan Rai
Prem Narayan Rai 6 years 9 months ago
Sir, I submitted complaint against Gorakhpur UP, police before your honor, the president of India, No. PRSEC/E/2019/20049, but 13 th time accused acted as inquiry officer of his own causes, misleaded Nation ,dignitaries,with immunity. pN Rai ,Arunachal Pradesh. 9862488375
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Prem Narayan Rai
Prem Narayan Rai 6 years 9 months ago
Respected Prime Minister Sri Narendra Modi Ji Sir, I would like to draw your kind attention towards working of PG Portal, IGRS which were the lost hope for citizen of this country to directly submit grievances before the PM who is trying to show zero tolerance against crime, criminals, corruption, corrupts. But I am extremely sorry to say that Your office is acting like forwarding, accepting office.Due to non monitoring of reports authorities are playing with PG portal. Please. Look into it.
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