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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Surjeet Sahu
Surjeet Sahu 6 years 9 months ago
Education is not only a word but it is soul of society besides ethics,culture, moral values ,income, employment, well being and to be a good citizen besides human beings . education is responsibility to gain and to provide to every citizen because only education is that can change life not only own but others it can be in any form everyone has to contribute once duty. education for all by improving govt school. by surjeet sahu
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Susanta Kumar Patnaik
Susanta Kumar Patnaik 6 years 9 months ago
1.Grievence cell 2. public opinions 3.voice and sharings on a social issues and solution to the issues by the people by themselves. National grievance cell should be headed by A member of parliament and state wise District collectors should be assigned on the process. People voice and opinions on a issue is pave to a mass movement leaders to a constructive criticism on National Park. In each community there must be a grievence cell to address gram Panchayat and GP has report to block.
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Prashantkumar Patel
Prashantkumar Patel 6 years 9 months ago
First and foremost thing that grievances must not be closed untill and unless it's resolved. They must be tracked and must closeable or resolvable only by complainant, if not it must be reopenable with valid reasons...
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vishnu vardhan abburi
vishnu vardhan abburi 6 years 9 months ago
we need have a public grievance ministry or a separate portfolio under HRD ministry or home ministry to tackle this with a special secretary and a corporate style customer support handling and management of issues. also can collect a minimum of rupees 1-10 for this from customer or grievance raiser.
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Saket Suman Singh
Saket Suman Singh 6 years 9 months ago
The grievance of the government will be helpful for youth I support this with full enthusiasm . I I wish Indian government make his level best
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Suranjan Ghosh
Suranjan Ghosh 6 years 9 months ago
All departments should have similar IT cell to address the issues. If these departments take responses directly thru emails, phone numbers, or apps then the pressure of public grievances on Namo app will reduce greatly and enhance more direct communication with the people about various issues.
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Little India Foundation
Little India Foundation 6 years 9 months ago
honestly we are still tech challenged country...on each public toilets we have system in place for feedback cleaness etc...but non are operational and the operational ones non are ther owners to it..I have given so many feedback on the same.but are been ever taken care . imagine if a female needs to use the services you will find drudgery sitting outside and not save in the country
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