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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Biswajit Chakraborty
Biswajit Chakraborty 6 years 9 months ago
In Country like India, it’s natural to have Public Grievances. Issue is 1) to have the network to know about diff form of grievances. 2) Classify those grievances (as done in ABC concept of Management) 3) Identifying A Category grievances, which r possible Immediate action, 4) Dev Interaction with public to convey mindset of govt -- attend w.r.t time. So, Creating a Network is must(2 person at every block/Municipal level) with a Digital/Manual Grievance Registering system.Performance Oriented..
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Deepak Adyanthaya
Deepak Adyanthaya 6 years 9 months ago
Sir, For streamlining the management of public grievances it is essential for the public grievance to be properly read, understood and then forwarded to the correct authority for implementation. But no. My suggestions on the improvement of management in municipalities and urban bodies actually needed to be implemented by the Ministry of Urban Affairs and Planning. Sadly it was forwarded to one district magistrate who in turn forwarded it to another and another and there it lies buried.
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Patil Ashish Manohar
Patil Ashish Manohar 6 years 9 months ago
When any citizen of India wants to put grivances on portal so first a fall portal should be easy to handle means there is different sections for different grivances so work will be done fast as should as possible.when any citizen of India leave a post about any of his or her grivances then there should have duration if possible so citizens of India will thoughts that this is the 100% partial way to solve there problems.
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nandan
nandan 6 years 9 months ago
Open up a portal in every municipal cities. Let the public address their grievance. Once they raise the problem open a ticket for it then once after the issue has been resolved close the tickets. And also put a rating for the service
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Ajay kumar patel
Ajay kumar patel 6 years 9 months ago
public grivence is not meanings is people work. pm kisan samman nidhi ke paise mere account me credit nahi hua hai. isliye maine pmo me grivence ki lekin aaj tak mere account me paise credit nahi hua hai. pmo ke sabhi log direct action le. state government ko na kahe. state government kuch nahi karte
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Gopakumar T K
Gopakumar T K 6 years 9 months ago
Redress Process flow chart need to be corrected. All redress shall come to Nodal/ Apex office where unique ID is to be provided and forwarded to concerned departments. If it is not pertinent to received department, they must return to Nodal office for further circulation. All further communication including the case closure shall be through Nodal Office
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Umashankar Kumar Ram
Umashankar Kumar Ram 6 years 9 months ago
Dear P.M Sir JNU ME NEGATIVE VICHARDHARA WALE STUDENTS KE PARTI KOI KHASS KADI KAARWAAYEE KARANE KI JAROORAT HAI AISA MAI ESSLIYE BOLL RAHA HUAN KYUNKI KI ENN LOGO KI WAJAH SE BAKI JAGAH KE STUDENTS KO BHI YAADI KOI GALAT KAAM KO ANJAAM DENE KI HUYEE TOH SIDHA ENHI LOGO KO FLLOW KARTEY HUYE APNI BAAT HAR GALAT BAAT KO MANWAANE KE LIYE GOVERMENT KO MAJBOOR KAR SAKATEY HAIN JISKA FAYADA GANDEY BICHARDHARA WALE NETA UTHAYENGEY JO KI DESH HEET ME NAHI.
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 9 months ago
Pranams sir. If any grievance received by CPGRAMS related to Government schemes, they should be directed by a link to the concern department. Departments will take care about the complainant. Because all are higher officials in CPGRAMS with busy schedule. If wrong or fake complaints, the complainant should be warned. Bharat Mata ki jai. jai hind
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manoj kamra
manoj kamra 6 years 9 months ago
Detailed Reason must be made mandatory at least at DPG level disposal-- Mostly, grievance is simply transferred to the same office resulting in DPG disposal without any reasoning by the same official of the same deptt (rather than higher officials for DPG disposal). Supreme court have cited necessity of detailed reasoning for speaking order to deliver decisions by Quasi-judicial bodies to stop ABUSE OF POWER BY DISHONEST OFFICIALS. THREE SUPREME COURT JUDGMENTS ATTACHED
mygov_1574146898137311.pdf
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