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Department of Administrative Reforms and Public Grievances

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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :

Nov 02, 2019

Last Date :

Dec 05, 2019

23:45 PM IST (GMT +5.30 Hrs)

Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)

Gopinath Varahamurthi 6 years 9 months ago

streamlining public grievances : 1) get the grievances segregated 2) each grievance reach at the grass root level for solution 3) A strong team should work for the solutions they should not work for sake of solving 4) digitalise the system for monitoring 5) Find practical solutions and not lengthy ambiguous and structure of omitting the issues 6) put the solutions as some practical solutions can be done by the complainant himself 7) connect central and state for a real cause and villages

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Anupamk80898842 6 years 9 months ago

महोदय मैंने बहुतो आवेदन दिया हु cpgram के माध्यम से जिसमे 45 सुझाव noted , 50 से ज्यादा file और बहुतो को शिकायत मान कर निचले पदाधिकारी को निवारण हेतु भेजा गया । यह पद्धति बहुत ही राष्ट्र हित हेतु लाभदायक है । परंतु अभी भी बेरोजगार हु । मुझे पागल साबित करने , आभाव और रोग ग्रषित करने की कोशिश अनेको सम्भावना बना कर होती है । सुझाव राष्ट्र हित में देने पर आर्थिक मदद की व्यवस्था हो , सुझाव की गुणवत्ता ,कितने नागरिक को उससे फायदा मिल सकता है आकलन कर कम से कम दो पैसे प्रति नागरिक के हिशाब से मिले ।

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SURESH KUMAR GURUSAMY 6 years 9 months ago

Pranams sir. I have sent one suggestion to CPGRAMS about one common issue. PM office immediately responded. After a week, they sent a reply about the suggestion mentioned that the case has been closed because it's a suggestion not a grievance . Also they replied that they've sent to concern department. Public are having more hopes on PM and team. Respected officials should take the important issues to the PM's kind attention to welfare of the country. Bharat Mata ki jai. jai hind.

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Avadhesh mangal 6 years 9 months ago

भारत देश एक कृषि प्रधान देश है देश की 80 प्रतिशत आबादी गाँवो मे निवास करती है अधिकतर गांवो मे पानी की बड़ी समस्या है बांधो से समय पर नहरो मे पानी नही दिया जाता जिससे किसान को बड़ी परेशानी का सामना करना पड़ता है देश के अंदर विकास और तररकी के काम तो बहुत हो रहे है परंतु किसान के हितों को लेकर कोई भी काम नही हो रहा है भविष्य में जो भी योजनाएं बनाई जाए किसान और गांवों को लेकर भी बनाई जाए अगर देश का किसान तररकी करेगा तभी देश खुशहाल रहेगा और किसान की तररकी से भारत देश को कोई भी तररकी से नही रोक सकता

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Sharad Kumar Tripathi 6 years 9 months ago

आदरणीय प्रधानमंत्री जी, सादर नमस्कार. मैं इस पोस्टल की कार्यप्रणाली से बेहद निराश हूँ. मैं स्वयं भाजपा का कार्यकर्त्ता हूँ और २००९ से आई टी सेल में सेवाए दे रहा हूँ. मेरे एक प्लाट पर कब्ज़े और धोखाघड़ी की शिकायत मैंने इसी पोर्टल पर की थी. जिसका शिकायत नंबर PMOPG/D/2019/0264818 था. इसपर कार्य करने वाले ने इसको बिना देखे इसको बंद कर दिया. यहातक कि जब वो शिकायत नीचे भेजते है तो भी न उसका फॉलो उप लेते है न उसका जबाब ही पढ़ते है. सिवाय खानापूरी के ये पोर्टल किसी की मदद नही कर रहा है. कृपया सक्षम लोगो को

mygov_1574146462316.pdf

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Vinay_860 6 years 9 months ago

Have a robust system to check the work being done on different programs, roads, waste management etc... There is lot of changes being done but there is no fool proof mechanism to check if things implemented and if yes, how far is it sustainable.

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Ajayaraj P 6 years 9 months ago

The departmentalisation is done for efficiency and functional specialisation. It is not created for delivery focus. Hence the complications on addressing public grievances. Corporate Business institutions world over has solved this through business teams who are cross functional teams operating with Standard Operating Procedures linking Govt schemes, selection of beneficiary, crossing critical challenges on compliance, completion of procedure through digital system, coordination of govts.

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Indrayani Vijay Kolhe 6 years 9 months ago

An individual grievance is a complaint that an action by management has violated the rights of an individual as set out in the collective agreement or law, or by some unfair practice. Examples of this type of grievance include: discipline, demotion, classification disputes, denial of benefits, etc.

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Ashish_194 6 years 9 months ago

Sir, today we have a big problem of not having any thing clean. we do not have access to clean Air, clean water even clean food. the basic vegetables are laden with pesticides and is creating a lot of health issues. it is like murdering a big population slowly but steadily. here the link of the TOI article. https://timesofindia.indiatimes.com/city/hyderabad/pesticides-a-major-component-of-citys-staple-reveals-fssai-report/articleshow/71678693.cms

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Indrayani Vijay Kolhe 6 years 9 months ago

While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.

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