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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Prakhar omer
Prakhar omer 6 years 9 months ago
Agr yeh public grirvance system sahi mayne me chlne wala hai toh, isme full transparency honi chahiye, ek dashboard hona chahiye jo sambhndit state or office ki sari shikayto ka status dikhata hai processed complaints bhi unprocessed complaints bhi, kitne time pending hai or agr kisi shikayat ka nivaran 3 mahine ke andr nhi hota toh turnt dismiss kiya jaye sambandhit adhikari agr reason sahi na ho. Logo ko sirf isi portal me ana ho or sirf ek baar adhikari ke paas jana ho
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Prakhar omer
Prakhar omer 6 years 9 months ago
Yeh kaisa vikas karte jaa rhe jaha har sarkari vibhag ek chote se chote kaam ko mahino tak aise ltkate hai jaiss issd kisiko koi frq hi nhi padta, ek vikassheel desh kbhi bhi is buniyad pr nhi khda ho sakta, department ke andr hi adhikari aapas me ek dusre se itne chidhe hote hai ki apni ladai me janta ka kaam kisi kone me daba diya jata hai, wo aapas me hi khelte hai mai nhi karunga uski jimedari ha wo khta mujhe pata nhi, kya kaisa system hai inhe kya adhikari sirf raub jhadne or akad me rhne
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prabu
prabu 6 years 9 months ago
How do We know Grievances/Ideas/Suggestions that's really reached to Hon'able prime minister Narendra Modi or concerned department. Take a correct action from peoples Grievances/Ideas/Suggestions and then close it we need confirmation about our Grievances/Ideas/Suggestions that's really reached to Hon'able prime minister or concerned department. we need CPGRAMS act like this.
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Shridhar Sathyamangalam Nagrajh
Shridhar Sathyamangalam Nagrajh 6 years 9 months ago
Have proper feed back system for the employees in the grievance department. Shed the cover of no job loss for the govt servants, and make it mandatory for them to achieve the goals or they should be removed.
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SANTOSH NIRANJANE
SANTOSH NIRANJANE 6 years 9 months ago
When it comes to build a strong nation the education system is the base .But in the rural area due to lack of strong rules and unaware mass it is impossible to provide facilities to improve themselves. Swachh bharat was a great initiative but not up to the mark in villages and small towns . Like wise every step we take for better india will just not work until it happened in villages. So my humble reqst to our honourable pm sir That we can improve the quality of education and schools.
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 9 months ago
Pranams sir. We are finding difficulties in maintaining and solving the problems arising among the limited family. Not able to satisfy all our relatives in our family function. It is huge effort in solving the problems through CPGRAMS. So, the link may be provided to register their solving problems. Then only the PM office will be get charged to work more. From the date of Country's Independence no Government have initiated like this to hear people's opinions directly.Bharat Mata ki jai jai hind
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JAYARAMAREDDY H
JAYARAMAREDDY H 6 years 9 months ago
Dear respected sir, Please establish public grievience system in gram panchayath also.now we how share my ideas and grievience are lodge in your system like that same we are going to lodge same way in gram panchayath level also. we tell about ward problems to grampanchayat h members in verbally he donot take seriously.thats why we need online system them we easily lodge the problems. and members also go through them he didn't close the problem,problem is in system in open status.
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Sami Sreekumar
Sami Sreekumar 6 years 9 months ago
Namaste Modi Ji - In 1894, the British Government leased tens of thousands of acres of land in every part of India to Christian missionaries on a 99-year lease. Its term ended in 1993. It is humbly requested to appoint a committee and take back all the above-mentioned lands. Modi Ji your urgent attention required on the above matter. Jai Bharat.
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