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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Nishant Desai
Nishant Desai 6 years 9 months ago
It is seen in past 1 and half year that the grievances registered on the CP grams portal do not get resolved within 1 month as was the case earlier. I have 2 grievances registered which have not been answered to even after 1 year of its posting. If it cannot be attended, pl. stop the services so that we do not waste our time and energy following up on your website. Pl don't hood wink public in the name of servies
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AVINAASH ARUL
AVINAASH ARUL 6 years 9 months ago
Dear sir,there is most of the good and wealthy schemes are not to be reached who need it. The poor and village people was more expected to do any good policies and schemes from government.the important reason is the schemes blocked and get to less opportunity to reach common man. So the govt need to aware the improving schemes and projects to small villages people... I am a poor village boy. No transport and signal facilities in my village.. we are need more from govt. Thank you.
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Kota Kalyana Chakravarthy
Kota Kalyana Chakravarthy 6 years 9 months ago
Once grievance is lodged, complainant will get an auto SMS with acknowledgment of complaint and an OTP with an alert not to share it unless complaint is resolved. Finally when Govt official contacts the complainant post resolving, if complainant is fully satisfied, will share the OTP. Then only compliant should get closed. If the given turn around time to resolve a compliant exceeds the stipulated time action should be taken against official. This will improve the grievance mechanism.
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Comments (1)
Veerbhadra Sondhiya
Veerbhadra Sondhiya 6 years 9 months ago
All the technical manuals of industrial equipment and component must also will be hindi language like in country china they print technical manual in chineese language so that less educated person can understand, it will help a lot for industrial workman to perform good
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VIJAYAKUMAR KULKARNI
VIJAYAKUMAR KULKARNI 6 years 9 months ago
The Electoral system in our country is so corrupted that it has reached the state that any body having money power can win easily which is a real threat to the democratic system it self. The degree of corruption & percentage of polling varies with Least in loksabha increases with vidhana- sabha and reaches its highest level in local bodies election. Each voter is systematically reached with huge money/Gifts needs to be addressed with law or.. at least to begin with Govt servents.
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VIJAYAKUMAR KULKARNI
VIJAYAKUMAR KULKARNI 6 years 9 months ago
Dear Sir, The Highest Civilian Award " Bharata Ratna" should be given only for those deserving "LIVE" Personalities & Not for any body who is dead. This sends a positive message and put a break to culture of awarding many many who are above the award itself . Also the awardee with Khel Ratna for sportsmen, Dada saheb palkhe for film field, jnanapeetha for literature etc.. need not be considered unless their contributions are very significant towards social cause to the society & Nation.
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Santanu Datta
Santanu Datta 6 years 9 months ago
We should not count the disposal rate of the cases when we are talking about the performance of CPGRAMS. We should count the redress numbers of cases of grievances. Government is spending crore of rupees for redress of grievances through CPGRAMS but this department's performance is very shameful. If any body goes into deep he will understand the department is doing nothing only referring the cases and disposes off the case. I got experience of this. Govt. should take action or close the dept
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Rohit Singh chouhan
Rohit Singh chouhan 6 years 9 months ago
Government ko youth ko increase krna chaiye ki vo jis tarah har shetre mai aage aate hai usi prakar politics mai bhi aage aaye sarkar koi si party ki ho but..... Ye ek bahtar bhavisye ki niv hai ek long turm bahtar future ke liye sarkar ko youth ko protsahit krna chaiye aur ek dharamnirpeksh desh ki bhaagdor yuva ke kando pr deni chaiye...... #bcoz youth is the future of India and world... And plz make businesses easy and give opportunity for every Indian do well work and earn money.#jai hind🙏
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