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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Nadar Merlin Chelladurai
Nadar Merlin Chelladurai 6 years 9 months ago
Despite the Prime Minister's efforts, the grievance redressal mechanism is said to be yet not effective since most grievances are either rejected, disposed or closed. The bureaucrats are said to dispose pleas and grievances without resolving or addressing the issue.Though government is taking effective measures to help people some of the bureaucrats in the system do not help in sound performance of these schemes.
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Comments (1)
SHOBHIT DIXIT
SHOBHIT DIXIT 6 years 9 months ago
To streamline the public grievances online we have to train the relevent departments how to operate the things online so that all problems may be sort out seggregately. It will be more easier rather than giving one department to sort out all problems even though monitoring might be done by the govt of india.
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Piyush Agrawal_15
Piyush Agrawal_15 6 years 9 months ago
Government is striving hard to bring FDI to india, on other hand Telecom industry is on verge of collapse due to wrong TRAI policy and heavy Spectrem Fee policy. Earlier several Aviation companies have also collapsed on Account of wrong government policy. Please take care about Telecom industry.
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sandeep tiwari_10
sandeep tiwari_10 6 years 9 months ago
some point to improve 1 communication strong with citizen 2 fast track solution 3 easy to generated problem by public 4 give a actual authentication by adhaar of citizen 5 bounded for time slot solution 6 give a authority to public for satisfactions for problem of solution 7 make a special team for the supervise to all query
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 9 months ago
Pranams sir. If we make a grievance in state government office, how far they will make solvation. Also fearing that the officials may also irritate the complainant. In Tamil Nadu ,local politicians interfere in all matters.Please implement strict rules to ensure the safety of the complainant. Make strict orders to complete the grievances from CPGRAMS. Bharat Mata ki jai. jai hind
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sandeep tiwari_10
sandeep tiwari_10 6 years 9 months ago
This platform for the citizen so this platform are take a initiated of the fast tack solution and take a responsibility related to department of query for citizen problem for solution and give a limited time for solution and this portal are needed for advertisement to reach on public actually my experience are related to this portal many comes issue for the find this platform for generated complain and after a 1 week communicate to officer for problem so many types to improve this platform
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Shashikant Mittal
Shashikant Mittal 6 years 9 months ago
another example of false report by bureaucracy.see pic since the bureaucrats things nobody is going to take action against them for false report they to give false report. we Meri awaz suno raise many issues but complaint is closed by false report. they do not take signature of complainant. suggestion Time bound signature of complainant must of satisfaction before bureaucrats are allowed to close complaint. it can be taken by OTP like Airtel does or by whatapp
mygov_1573970002353545
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shiv gupta
shiv gupta 6 years 9 months ago
take feedback through customer care phone call because problem shows resolved but on ground problem remains exist and the one who files complain feel cheated. previous complain can be reopen too even if they show resolved, instead of formality, audit of complain should be done from outside agency not by internal committee of organization because if online pendency is zero means 100 percent satisfactorily work think by organization
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