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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Parthasarathi Senapati
Parthasarathi Senapati 6 years 9 months ago
Public complaint system is totally failure ? I filed complaints for my BSNL landline phone , it is still not functioning . i have to run pillar and post to file a complain to my banks for unnecessary debit from my banks , It is still Unsolved , . Govt should ask his own govt employees , Are they happily able to get their problem solved ?
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Bhabani Rout
Bhabani Rout 6 years 9 months ago
Govt.implement the strong rule about the BPL catagogy employee of Govt.those are working as outsourcing they are facing many more difficulty at the work place mainly govt.organi. officers are humelating them and outsourcing company also.l think officers are not obey the labour rule and labour commission, and labour ministry the employee are filling hopeless,some where anti govt. mindset are devlop in employee mind,this types of painful activities of govt.don't construct.new India.AIIMS Bhubanesw
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NANDAN SHERLEKAR
NANDAN SHERLEKAR 6 years 9 months ago
Grivence cell should have questionnaire in such a way the possible answer to the problem should come from the individual itself.Then analyzing becomes much easier.Most of the complaints will be similar in nature. This could speed up the process.Also check the number of complaints from a particular dept or state which could give insight of administration
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Gajanan ramdas ghule
Gajanan ramdas ghule 6 years 9 months ago
Namaste sir, i am from pokhari tq. Bhokardan di. jalna i would like share some point related education in maharashtra some day before shikshak bharti exam held by pavitra portal but in this exam very less posts were filled uq. My humble request to you sir plese kind atention on this social issu . As mh government were promised to held mahatait once a year and mahatet exam held twice a year but there is lot of delay to take this exam on time . And thats reason its impact on quality education sir
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SHOBHIT DIXIT
SHOBHIT DIXIT 6 years 9 months ago
A Deep Research is needed to streamline the public grievances and operating it by an online portal .we have to saggregate things and assignining the tasks to the relevent departments so that accurate data may be find .then we can easily sort out the public grievances.
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rajendrakumar rebari
rajendrakumar rebari 6 years 9 months ago
Sir example is infront of all-when airport and metro can maintain clean environment why *hospitals are behind*they need more to be neat and clean,Sir every village,city and department authorities should be on common online complaint registration portal 2 address the problem in a time frame with positive results.At last citizens are our own.They have faith in country interest.so they should be feciliate while solving problem, It must be closed on their satisfaction.reduce problem of rule position
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