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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
srihari hari
srihari hari 6 years 9 months ago
"Green Nation ,Farmers Nation". Youth should join hands and should show interest regarding farming; who will be farmers for our next generation??..Youth should join hands with the farmers and should adopt modern technology and organic farming and farming should be new startups for youth. To mitigate high pollution in major polluted cities govt should make use of barren land and waste land for growing trees , this will not only control pollution but also make the city green and fresh. Thank you
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Sachin Patel
Sachin Patel 6 years 9 months ago
I am using the Gravience portal. It's good to report the non compliance as well as ideas for improvement. I have seen that one of my gravience was assigned to concerned but it's not solved or concerned didn't give any reply for gravience. Then I mailed to higher authorities but still didn't received response. However my gravience is closed on portal. So this kind of thing need to improved and corrective action tracking to be done for all gravience after disposal of gravience.
mygov_157382797561888331
mygov_157382800461888331.pdf
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Vimlesh Chandra Joshi
Vimlesh Chandra Joshi 6 years 9 months ago
सरकारी पोर्टल पर दर्ज शिकायतों के निवारण किये जाने की सूचना प्रदान करते समय विभाग द्वारा दस्तावेजो की समीक्षा की जानी चाहिये और समस्या का समाधान सुनिश्चित किये बिना पंजीकृत शिकायत के बन्द किये जाने पर व्यक्तिगत जिम्मेदारी सुनिश्चित की जानी चाहिये ।
mygov_157382411136062194.pdf
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Ashish Jindal
Ashish Jindal 6 years 9 months ago
we developed a portal, and mobile app for resolution of public grevience recieved in Different Department/PMO. and the greviance written on paper is to be put in app/portal
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YourName Prem singh
YourName Prem singh 6 years 9 months ago
I think we should to aware people about pension. As responsible and educate citizen we must help to uneducated person with honestly. I think 80 to 90 percent problem increase due to lack of knowledge. Each problem which is connect us ,we can improve it easily aware oneself and others .. I can give lots of example .
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Suhas Deshmukh
Suhas Deshmukh 6 years 9 months ago
The suggestion sent is not handled properly by the concerned people. If it is just passed on to state level where no action is taken, who is responsible. This has happened about my suggestion of national interest. Suhas Deshmukh.
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Rahul Agrawal
Rahul Agrawal 6 years 9 months ago
Let the user has option to make the grievance open for public, let the other make comment on the grievance, its followed in many of the review sites like quora, official reply would be on top, also the rating by petitioner once petition is closed. RTI was beautiful initiative to resolve public grievance by asking for the reason of delay or action, but it has been killed by no punishment with RTI. answers starts after CIC decision , even after CIC some time they do not bother,check youtube.
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ajay panwar
ajay panwar 6 years 9 months ago
जनता को जागरूक करना बहुत जरूरी है जब तक किसी भी काम की जानकारी पब्लिक तक नही जाएगी तब तक वो काम सही तरीके से नही होगा जनता के सामने हर बात बता दी जाए जो विकास कार्य करना है जिससे वो खुद मुलियांकन कर सकेगी की काम सही हुआ है या गलत ओर कहा कितनी राशि खर्च हुई है ।
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kamaleeshwari R
kamaleeshwari R 6 years 9 months ago
Being a citizen of 130 million nation, it is hard to satifying all our needs easily... We facing so much of trouble both from private and public service ... Hence we need immediate action to the grievance... Therefore the competent authority also abide by the law...
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