GOVERNMENT OF INDIA
English language

Home | MyGov

Accessibility
Accessibility Tools
Color Adjustment
Text Size
Navigation Adjustment
Screen Reader iconScreen Reader
Menus
Sticky Menu

Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Reset
Showing 2749 Submission(s)
Praveen Singh
Praveen Singh 6 years 9 months ago
Formulation and implimention are two important of policy making. Implimentation part require mass participation as ear, hands and eyes of governance to keep check on system responses and resolution of issues whenever it arises. Allocation of expenditure should be vetted locally and community controlled. e.g. Connecting and building local roads could be given to local contractor and maintenance repoting could be given to local community. They could report any anamolies immidiately.
Dislike (0)
Reply
Report Spam
Praveen Singh
Praveen Singh 6 years 9 months ago
Contribution in nation building by officials need to be acknowledged and publicised. This would put pressure to perform as per image buildup and not as coersive agent of system. They can be given performance badges as per their contribution and should be publically visible to all stakeholders. Similarily active citizen could also be recognised locally who act as catalysis along with system for good governance.Such system could take out imported and vested interest activities from pseudo activist
Dislike (0)
Reply
Report Spam
janendra gupta
janendra gupta 6 years 9 months ago
मुझे बड़ा अफसोस होता है कि इतना प्रचार अभियान चलाने के बाद भी हमारे घर के सामने कूड़ा घर में आज भी जमादार कूड़ा जलता और उसके धुएं से पूरा वातावण प्रधुशित हो रहा है नगर निगम निगम में शिकायत करने के बाद भी कोई कार्रवाई नहीं हो रही है मेरा वार्ड नंबर I88 है कृपया इस पर शीघ्र ही कार्रवाई करने की जरूरत है यही मेरा आप से निवेदन है।
Dislike (0)
Reply
Report Spam
Vimlesh Chandra Joshi
Vimlesh Chandra Joshi 6 years 9 months ago
महोदय पंजीकृत शिकायतों पर सम्बंधित विभाग द्वारा प्राप्त जवाब पर समुचित ध्यान एवं कार्यवाही की अत्यंत आवश्यकता है । सामान्य तह पंजीकृत शिकायत के प्रत्युतर विभाग में नियुक्त नोडल अधिकारी के स्थान पर अधीनस्थ अधिकारी द्वारा प्रदान करने पर भी शिकायत बन्द करने की सूचना प्रदान की जा रही है जिसके कारण सरकारी पोर्टल के गठन का उद्देश्य पूर्ण नहीं हो रहा है । मेरे द्वारा माननीय प्रधानमंत्री श्री नरेन्द्र मोदी जी को दिनांक 30 जून 2018 को बैंक ऑफ इंडिया में ग्राहक शिकायत निवारण प्रणाली की जांच की
Dislike (0)
Reply
Report Spam
NANDAN SHERLEKAR
NANDAN SHERLEKAR 6 years 9 months ago
My view on the grievance cell with 18 lakhs issues is a herculean task.18lakhs Divided by 277 working days = 365-52sundays=313-26 second Saturdays=287-10 nationalal and festive holidays =277 18lakhs/277=6545 per day with avg 6.5 working hrs 4/6.5=26 per persons we require 250 personal to handle at this rate.How to simplify with issues based questionnaire is important state,department wise
Dislike (0)
Reply
Report Spam
Comments (1)
Prabhanjan Chaudhari
Prabhanjan Chaudhari 6 years 9 months ago
For good governance in public service sectors like in education in government school, public transportation, government hospital, etc. All struggling due to Missmangment. Current government has adopted many measures to improve quality of services but many of them are not upto it's mark. According to my opinion there is only one concept through the government can improve the quality of public service departments. i. e. All the government servents and politicians must use public sector services
Dislike (0)
Reply
Report Spam
Comments (1)
Prabhanjan Chaudhari
Prabhanjan Chaudhari 6 years 9 months ago
Name of proposed idea for good governance:- Work audit Description:- There should be work audit of every government employee through third party. Working remuneration to third party should based on following terms. A. Minimum remuneration for work audit per employee. B. If found any drawback, Maximum remuneration. C. Work audit should give to experts from private sector or retired persons experts in their domain.
Dislike (0)
Reply
Report Spam
Dhrumil Patel
Dhrumil Patel 6 years 9 months ago
It seems to me that if the 112 India app should have 15 years and above age people to volunteer for kyc because I am 15 years old and I felt very bad when I came to know that only volunteers who are 18 years or older This is why you are requested that 15 years or more should be approved for volunteering, this will give encouragement to the children of the country and pray for further forgiveness. Will get it. You are requested to handle my matter and approve kyc to 15 year or up year old.
Dislike (0)
Reply
Report Spam
Comments (1)
Sticky Menu