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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Dharanidharan Bhushanaratnam
Dharanidharan Bhushanaratnam 6 years 9 months ago
Those governing the grievance solving must have authority to order and solve the problem in the grievance Individual grievances must be also taken up to find solution more individuals also have the same grievance
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Dharanidharan Bhushanaratnam
Dharanidharan Bhushanaratnam 6 years 9 months ago
Most of the personal in this program did not know the facilities available in our country some of the grievances replied not feasible even though the facility available in states in our country The official must be having better knowledge or source to get the require knowledge before blindly dispose the grievances The grievances must have solution and implemented to solve the problem
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Vignesh Subramanian
Vignesh Subramanian 6 years 9 months ago
The redressal process should reach all the citizens through advertising by the government.. A hackathon for creation of chatbot for the same is most welcomed.. Chatbot creators shall see to that the illiterate people could also have easy access.. Voice based input-output of grievances would help a lot so that people could communicate in their regional language and their needs are addressed.. Government should create an assessment model denoting whether the grievance is met or not..
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DEVEGOWDA S R
DEVEGOWDA S R 6 years 9 months ago
I loged compliment so many times. It takes too much time. Infact they won't care for even one after year for lodged compliment. Some departments are doing good.
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RAHUL THAKUR
RAHUL THAKUR 6 years 9 months ago
Remove of uncover corrupted officers, which they are showing corrupted free but they are dealing under the table, even village level officers.
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