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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Dilip Satate
Dilip Satate 6 years 9 months ago
Bahut sari yojnaye hone ke bad bhi aam janta tak nahi pahunch pa rahi hai jisase labh nahi mil raha hai adhikariyo ki undekhi ke karan janta ko taklif ho rahi hai run yojna ,awas yojna me bhi kai dikkato ka samna karna pad raha hai atah portal lagoo hona chahiye aur adhikari par najar rahe
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PRINCE KUMAR KUSHWAHA
PRINCE KUMAR KUSHWAHA 6 years 9 months ago
Management Of Public Grievances 1) Great talent from diverse fields should be called out for better understanding. 2) Application with no glitch should be made. Since it will have more traffic for solving problems. 3) Great minds should come together to make this vision realise - seamless experience. TRANSPARENT GOVERNMENT! #MyGov
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Nagireddi Veera Tataji
Nagireddi Veera Tataji 6 years 9 months ago
Dear sir poor people and middle class people (labour and farmers and private sector ) some financial problems , that time peoples taken higher interest rate amount ,some dont given other persons so my idea : please start Banks in Every village this bank rolls in village peoples wants to amount that time bank given some amount 5000 per family 8% interest by micro system this bank name " PEOPLES BANK "
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Umapati pandey
Umapati pandey 6 years 9 months ago
please get my innovative employment plan for rural which have been selected in top 25 by shuruat bus, tgelf india ltd, ATAL INNOVATION MISSION organized by NITI AYOG held in 2018.Startup creates about 25000 to 30000 jobs in Amethi dist only. l am a founder of a TRANSPORT CO situated in navi mumbai. my many mails are unreplied in DIPP.
mygov_157363593961904301
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Shrey
Shrey 6 years 9 months ago
A system of rating the work done/office should be developed i.e. the complainant should have right to provide feedback of the concerned officer with whom he/she dealt. This will improve the accountability of the department and competitiveness to improve and maintain the ratings will make the department work efficiently and harder. A system for otp to close complaint should be there i.e. the concerned office can close the complaint only after the complainant tells the otp, when he is satisfied.
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Sudhansu Misra
Sudhansu Misra 6 years 9 months ago
Sir Lot of business people are complaining about delays in GST refunds. This is affecting general business sentiments. System has improved but officials are never in seat to expedite the system
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