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Department of Administrative Reforms and Public Grievances

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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :

Nov 02, 2019

Last Date :

Dec 05, 2019

23:45 PM IST (GMT +5.30 Hrs)

Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)

Kumar Amarendra 6 years 9 months ago

please don't focus on Grievance Disposal Data,please focus on implementation that raises in their Grievance. please insure a time frame for implementation if clearly approved by COMPETENT authority if any department. sir,poor people are waiting since long for their genuine demands. Department are disposed only their Grievance but not solved it at ground level.

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Mohammad Kazim Mohammad hafiz Shaikh 6 years 9 months ago

हाल के दिनों में दिल्ली एनसीआर में बढ़ते क्लेम को देखते हुए हेल्थ इंश्योरेंस कंपनियां प्रीमियम बढ़ाने पर विचार कर रही हैं. मिल रही जानकारी के मुताबिक कंपनियां राष्ट्रीय स्तर पर 5 फीसदी तक प्रीमियम में बढ़ोतरी कर सकती हैं.

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Dr. Savita Koppar Deshpande 6 years 9 months ago

sir, plaese make corporators responsible for cleanliness of their wards in terms of segregation of garbage & maintaining litter free roads. penalise them if they are not maintained. Only then will they monitor the area under their jurisdiction. If Apartments can have their own waste management systems, why cant the same be extended to municipal wards?

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rajesh kumar 6 years 9 months ago

So many times grievances closed without satisfaction of public, may kindly develop mechanism wherein grievance shall only be closed by sharing same pass code or OTP given by complainant

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TAMAL DUTTA 6 years 9 months ago

Swachha bharat movement has been given the right priority by the government. But at ground level it is business as usual. There must be a structured effort to improve all around cleanliness. In my area open plots are being used by public to dump garbage and apparently nobody is responsible to address the issue. There must be an formal escalation process and persons responsible should be made accountable.

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Hitendra Thaker 6 years 9 months ago

Your are our BHARAT ratan. I know you work very hard. Pls. Suggest your mla or mp ,visit and listen public problem and try to solve. Sitting out side (openly) and listen public problem and try immediately solve. Pls. Told to shri Rupani saheb (gujarat cm). Implement above suggestion Thanks our RATAN

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o v gnana prakash 6 years 9 months ago

Dear Sir, Kindly evaluate the grievance raised and rate the presenter with some value. Evaluation points to be accumulated and appraise on yearly basis with some rewards encouraging for more. Department wise evaluation, with rating will encaourage more participants. Only public issues please.

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V K TYAGI 6 years 9 months ago

CPGRAMS पोर्टल एक अच्छा पोर्टल है इसमें जो शिकायत दर्ज होती है उन पर त्वरित कार्यवाही भी होती है लेकिन इस पर थोड़ा ध्यान यह देना है कि इसमें शिकायत सही पाए जाने पर संबंधित अधिकारी के खिलाफ कार्यवाही का भी प्रावधान इसमें होना चाहिए

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Ashok Jain 6 years 9 months ago

Dear Sir,I want to draw immediate attention & i have some suggestions which being a single parent of my kids r facing against So called intermediatery which r having fake,duplicate,unsolicated ,dating site,time passing .So I want a representation to the PMO office as 3-5 Central Ministry are involved in this issue & on CP Gran,there is a limit of 4000 words & PMO is not covered.So what I Should do to save this holy relationship of Marriage.I have blocked Morgan 200 profiles being working iinGovt

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SHAMBHU SHANKAR BEHRA 6 years 9 months ago

योजना धरातल पर लाकर रखना ही ,सम्पूर्ण समाधान नहीं है ,योजनाओ का सही रूप से सही व्यक्तियों तक पहुँच पाना अत्यंत जरूरी है ।

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