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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Meri Awaaz Suno
Meri Awaaz Suno 6 years 9 months ago
Pls read and see that there is no bureucrat is accountable . This complaint lodged on 5/10/19 and till yet no action was taken. Also there is no contact number in this CPGRAMS portal and when we email then there is no response from their end. However, we find contact on GOOGLE and call them, these people do not answer. Strong action must be taken against these people and should be mentioned all the detail of the concern person, department so that it can b accountable and convenient for any
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Sheejith Kanoth Chenoli
Sheejith Kanoth Chenoli 6 years 9 months ago
Dear Officer, Great Gandhi is our Father of Nation and Gandhi Sir can Spiritually Make the Souls of Independence Movement days talk with the Virtue of Truth based Spiritual RajaPathra Made When My Country India is Independent for a Indian Constitutional Revival based Great India based with Mahatma GandhiSir Currencies used with Livelihood I Request you a Call for Fundamental Duties that is being Worked out through Business Transactions for All Indian Citizens.Ministers should behave better.
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Sheejith Kanoth Chenoli
Sheejith Kanoth Chenoli 6 years 9 months ago
Respected Officer, Grievances is being accepted as Call for Fundamental Duties for a Better India as a Citizen of India. One of My Grievance is being closed with out being Answered Perfectly . I am attaching the Grievance with the Ideas. If Found Inadequate how can a Citizen Rights of Indian Constitution can be Satisfied. What if for the Sufferings and difficulties faced because of the Governence based Biased decisions. Spiritualism is not being considered with Grievances Management
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SUVENDU SEKHAR SAHOO
SUVENDU SEKHAR SAHOO 6 years 9 months ago
Our banking sector is going through a lot of turmoil.I hope reforms are in pipeline. PSBs have been the steel frame of our economic growth post nationalisation. I suggest a logo be devised for all PSBs to use along with there own logo.Or even respective logos be abolished.It will help rebuild faith in PSBs during these trying hours of banking industry.We have now lesser PSBs post merger.A common logo will do a lot of good for 'Brand PSB'.
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Deepak Shara
Deepak Shara 6 years 9 months ago
Please note that I have been informing pghs, Gurgaon about the problem I am facing in my oension, but no concrete response is being received. Also, I have shared the problem on email connect@mygov.nic.in but no response from there also. Can we have a system that a time frame is given as soon as any grievance is received and then a response is ensured within that time frame
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GOUTAM BAID
GOUTAM BAID 6 years 9 months ago
2/2 3. In case grievance raised on pgportal department with whom grievance has to deal with. In addition to such platform another platform like ombudsman shall be available where person raising grievance not satisfied with the resolution provided at pgportal and ombudsman shall be not from the department against whom grievance raised.
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GOUTAM BAID
GOUTAM BAID 6 years 9 months ago
1. At present grievance raised against a officer reached before that officer and He/She deal with in the manner in which it like. Instead of such grievance must be deal with at least one rank higher officer than the officer against whom grievance has been raised. 2. Display of latest grievance shall be displayed first. Presently it is opposite.
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Amish L Vyas
Amish L Vyas 6 years 9 months ago
2/2 5. on action of such governing bodies. Even on elected political leaders. 6. Ticket for any grievance not resolved should be justified with proper justification. 7. live tracking of ticket should be made available be developing proper website. 8. Also a governing body to govern the service providers of addressing grievance is must. To check if they behaving correctly with customer or not. Are resolution for grievance provided on time or not. Much more we can do on addressing girevance.
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Amish L Vyas
Amish L Vyas 6 years 9 months ago
(1) Every issue reported should be tracked with request number and every issue raised should have resolution date. (2) Every citizen receiving service should be able to give their feedback on service received. (3) Any grievance against government employee should be investigated and action-ed. (4) Recording of calls for all service so any suspicious behavior is immediately captured. (5) A social forum of common citizen at every village level or talukas level to formed who can keep check1/1
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