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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
PRINCE KUMAR KUSHWAHA
PRINCE KUMAR KUSHWAHA 6 years 9 months ago
Management of Public Grievances 1) People should be made aware of this first. 2) Better UI/UX of website and application. 3) Status of every applicants should be visible for better tracking and transparency.
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PRINCE KUMAR KUSHWAHA
PRINCE KUMAR KUSHWAHA 6 years 9 months ago
Management of pubic grievances platform must be known to every citizen. For that government need to do mass campaign in every corner of the country. So that citizen feel empowered!
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kulothungan s
kulothungan s 6 years 9 months ago
Ippb started with tax payers money and proved upto a level...but ippb having toy governance shaked by dept of posts according to their local appointing authorities....due to which super model setup India post payments bank going in loss...quick decisions and power should be given to India post payments bank administration..parallel competition of same product should not be encouraged in parental organisation automatically it will affect ippb. Or good decision is convert ippb into small fin bank
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Bhagwan Dass
Bhagwan Dass 6 years 9 months ago
Dear PM, CPGRAMS would be a better platform to redress the public grievances.At the state level PGRAMS is not up to mark due to the politicians intervention. An independent authority under the supervision of central govt.should be at the state level. The GOI is sanctioning crore of rupees for rural dev. to the panchayats but few are doing good work due to lack of awareness in rural areas. There is no proper check on the panchayati raj institution. At Distt level DPGRAMS would be a solution.
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rajendrakumar rebari
rajendrakumar rebari 6 years 9 months ago
Shri dwaraka dish temple needs some beautiful gardens in surrounding of it. Shops and crowds is a hurt to it. For some spiritual meditation. It needs some decorated flowerbed in front of it. It is a classical tourist place. It need to be developed like Taj Mahal.
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kulothungan s
kulothungan s 6 years 9 months ago
Our pm concentrates on governance...but in communication ministry happening without knowledge of pm..administrative authorities trying to kill their own child for proving their superiority ,powers and jealousy...this is happening in dept of posts killing their brain child India post payments bank...Postal payment bank implemented with high level simplified technology to penetrate rural people..as the days moving due to decisions taken favour of postal sb branch and degrading ippb with bad govern
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prasanta Kumar seth
prasanta Kumar seth 6 years 9 months ago
Sir,post office ka halat din par din kharab hote na Raha hai,Mai ek retired fauji hun,Mai 2017 mey retired hua air uske bad Mai post office may SCS scheme me liye 8 lakh ka cheque mama Kiya,magar apne commission me chakkar mey post office staff ney meta cheque chupa diya aur may us SCS scheme ka lav nahi utha Paya aur mai iska sikhayat darz Karaya,Kolkata yogayog vaban ney ek ,inquery officer detail kiya Lekin 2 sal hone wale hai,aj tak sunyai nahi,postmaster aur staff badal gaye,Koi hall nahi.
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