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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Abhijith Zunjarrao
Abhijith Zunjarrao 6 years 9 months ago
Respected PM, very work in public should have a token number along with barcode and it should be recorded in the system, so that the date of creation is maintained in the system and respected authority can be asked for the delayed work. When any politician meets us we ask him for the delay in the work but there is no such facility to ask the public servant, who do less work and enjoy the 7th pay scale by harrassing the common man by not completing his work for years.
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hari om mishra_1
hari om mishra_1 6 years 9 months ago
respected sir, gav me kishano ka bahut bura hal hai .gau palko ko sarkar ke dwara kch protshan diya jana nitant awasyak hai. Kripya is vishay me bhi kuch sochiye.kyuki is kadam ka bahut durgami fayda parti ko ho sakta hai.aur isse pichadata kishan bhai bhi age badh sakta hai , samridh ho sakta hai aur desh ke liye apna yogdan bharat ko milk hub ke roop me de sakta hai.thanks a lot sir ji.
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DEVA NAND JOSHI
DEVA NAND JOSHI 6 years 9 months ago
Employment is the real problem. And more serious is the loot by private placement agencies with no check on them that they are chaeting unemplyed youth in the name of registration fees with false job promises!
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ARIF ANSARI
ARIF ANSARI 6 years 9 months ago
Idea is awesome but there should be timeline for the problem solutions and in case of the failure of redressal of any particular problem from any officials the govt should punish him/her,in what manner govt think best.
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DEVA NAND JOSHI
DEVA NAND JOSHI 6 years 9 months ago
Nyay can be in 40 days! 40 days and result shout be out! Now catagorise all the pending cases in 3 catagories so that 80% cases get registered to resolve in 40 days! Nyay shoud not be a family business for lawyers making it costlier to poor and needy!
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YOGENDRA SINGH PRAJAPATI
YOGENDRA SINGH PRAJAPATI 6 years 9 months ago
good imitative steps taken by government but the problem solving time should also be fixed for speed up the solutions.
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Santanu Datta
Santanu Datta 6 years 9 months ago
In nutshell empower CPGRAMS with investigating power and judicial power to redress grievance otherwise it will remain as referring and disposing off department as it is now.
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