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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Mohammad Kazim Mohammad hafiz Shaikh
Mohammad Kazim Mohammad hafiz Shaikh 6 years 10 months ago
My suggestion is related to monitoring of banks specially when they loan huge amounts and get away with few scapegoat who after 10 years or so go escort free . Main reason being they had no role or influence on decision making process. What we really need is ready panel of experts under government selections from various fields assigned to banking industry common pool. I add here preferably from private sector. These Directors-Monitoring, should be inducted in the project’s initially only.
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Premsagar Lakra
Premsagar Lakra 6 years 10 months ago
The state grievance portal E-Abhijoga(Odisha) worked fine for me as the matter took 2 months to go through various departments and is now with the Chief Ministers Office , whereas the grievance in CPGRAMS is still biting the dust. The grievance no is DARPG/E/2019/06240.The grievance which was taken up was PMOPG/E/2019/0469756 which I lodged in august. It is now with the secretary of Odisha secretariat. If my march grievance had been taken up I would have got justice till now.
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Mohammad Kazim Mohammad hafiz Shaikh
Mohammad Kazim Mohammad hafiz Shaikh 6 years 10 months ago
Air pollution. *Due to the dewali pepoles were blast the carkers the polluted gas mist with fix and mist. *so air was polluted thers late atmospheric preshure the air count moov properly. *the pepole ware count with properly. * due to this air pollution the pepols life was demage. *our grovernment take stop to redus the air pollution. * peoples must use peblic vehliecs. *awoid the sperat vehliecs
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Mohammad Kazim Mohammad hafiz Shaikh
Mohammad Kazim Mohammad hafiz Shaikh 6 years 10 months ago
CPGRAMS branch should be in every district of India. Every grievance result should be given and no cases should be disposed off
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Premsagar Lakra
Premsagar Lakra 6 years 10 months ago
I had submitted 5 grievances to CPGRAM, all on the same issue but only one went to the concerned authority and that too after I wrote to Shri Ambuj Sharma, the undersecretary to PM to look into the matter as it was a grave issue. The first one I submitted in March of this year is still lying with the public grievance officer.
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Premsagar Lakra
Premsagar Lakra 6 years 10 months ago
CPGRAMS should have a blue tick mark as in WhatsApp and Facebook so that the general public should know whether the grievance has been seen by the Public Grievance Officer or not. And a counting interface which counts the number of days the grievance has been lying with the grievance officer with a timer as a reminder to act on that grievance when the stipulated time period for the handling of grievances gets over.
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Mohammad Kazim Mohammad hafiz Shaikh
Mohammad Kazim Mohammad hafiz Shaikh 6 years 10 months ago
*नोंध* 💝🤝🌈 👇 જરૂરી સૂચના : ગૃપના તમામ મિત્રો ને ખાસ જાણકારી આપવામા આવે છે કે તારીખ 9/11/2019 ના રોજ થી ગૃપમા કે કોઇ પણ સોશિયલ નેટવર્કિંગ વેબસાઈટ ઉપર *રામ મંદિર અને બાબરી મસ્જિદ* ને સબંધિત કોઈપણ પ્રકારની ભડકાઉ અથવા કોઈ સરકાર કે કોઈ પક્ષને વિરુદ્ કોઈ પણ પ્રકારની ટિપ્પણી કરવી નહિ કારણ કે પ્રશાસનની નજર સૌથી વધુ સોશિયલ મીડિયા ઉપર જ છે માટે બધા મિત્રોએ ધ્યાન કેન્દ્રિત કરવુ એવુ કરનારા ઉપર કાયદાકીય કાર્યવાહી પણ થઇ શકે છે . અને *પોસ્ટ કરનાર વ્યક્તિ પોતેજ જીમમેદાર રહેશે તેની નોંધ લેશો.*
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