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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
SWATI NAIN
SWATI NAIN 6 years 10 months ago
The portal need to be popularlize on large scale. The common masses have a belief that Govt. is creating a portal looking into large prospective of benefiting Public Grievences but the implementing agencies work hard to dismantle the system by making excuses in terms on inquiries. A strong and stringent mechanism should be put in place wherein the grievences is to be handled in a maximum of 7 days and any failure may lead to stringent action against any indiscipline in handling.
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NEERAJ AGARWAL
NEERAJ AGARWAL 6 years 10 months ago
माननीय सविनय निवेदन है कि आप संलग्न सन्दर्भ मे जांच कराए एक Implement agency के साथ बहुत सी NGO ने मिलकर 2012 से 2017 तक प्रशिक्षण मे मानदेय बैक मे नही आया यह हस्तशिल्प प्रशिक्षण था। और प्रशिक्षणार्थियो को प्रशिक्षण उपरान्त जो देय था वह मानदेय प्रशिक्षणार्थियो नही दिया गया।
mygov_157320627543875871
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Comments (1)
Nisarg Patel
Nisarg Patel 6 years 10 months ago
Definitely missing is customer satisfaction feedback. Many times we get just standard answers and not proper solution of grievances.
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Kaushik Vyas
Kaushik Vyas 6 years 10 months ago
4. If suggestion noted then what is next ,must be informed to the individual. 5.I wrote about food grain storrage in 2014, the food ministry took lot of details from me, ultimately copied to PMO also till date no feedback. If people in PMO behaves this way simply complement way it spoils name n tarnish immage of PMO. 6.The report displayed on pg portal number of grivances received n numbers disposed,why so many large n0.are disposed , some task master needs to be appointed.
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mani sharma
mani sharma 6 years 10 months ago
Demonetisation would have been more successful had the corrupt bank officials not joined hands with corrupt poltiticians...we should have a system in banks wherein Everytime a cash box is opened it should be registered....who opened it...all transactions should be recorded on the system digitally....some system to know that notes are being replaced.I think all checks n balances ... inspections should be done using more digital mechanisms to reduce human biased interventions....
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Kaushik Vyas
Kaushik Vyas 6 years 10 months ago
Some more suggestions to improve functioning of pgportal: 1.first of all change heading title n separate suggestions n grivance in different head. At present even if we select feedback n suggestion it categorised as grievannce which is wrong. 2.Due to the above error the officer who reads without proper understanding replies this is not grivance, file disposed, case closed. 3.Placement of proper officer who can understand the subject and it's intrecacy technicality . 3. When the suggestion
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Ashish Dehade
Ashish Dehade 6 years 10 months ago
Please identify and list services that can be provided at the door step of the person having a grievance. And let us start providing such services at home of the person who has a grievance. Please introduce a Satisfaction monitoring system through NPS (Net Promoter Score). Along with SLA, NPS for each department should be put on the dashboard - WTD, MTD, QTD and YTD.
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Ashish Dehade
Ashish Dehade 6 years 10 months ago
1. For every grievance received, the portal should commit a closure date/time. 1b. For which, we must create an SLA (Service Level Agreement) for each kind of grievance. 2. Add a dashboard that provides details of how much SLA was achieved for a week, month, quarter and YTD... that is, %age of grievances closed in time. This will ensure that the grievances cell and the various government departments are held accountable for their delivery and there will be healthy competition
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shrikant chaudhary
shrikant chaudhary 6 years 10 months ago
वर्गीकरण किया जा सकता है जैसॆ बुजुर्गो ,म‌हिला,बच्चॊ, की शिकायतो का शीघ्र निपटारा हो 1.उम्रानुसार दर्ज़् करॆ 2.सार्वजनिक मामलो की या ज‌नहित शिकायत | 3.निज़ी शिकायत् | कर्मचारियो द्वारा शिकायत्
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