GOVERNMENT OF INDIA
English language

Home | MyGov

Accessibility
Accessibility Tools
Color Adjustment
Text Size
Navigation Adjustment
Screen Reader iconScreen Reader
Menus
Sticky Menu

Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Reset
Showing 2749 Submission(s)
ksshaji
ksshaji 6 years 10 months ago
Respected Sir, Long back I had written about abolishing interviews for govt jobs. Respected PM was kind enough to stop interviews for non officer posts. I wish to bring one incidence, to the notice. In Civil services exam 2017, candidate with highest marks in written 974 got only 146 in interview and final 5th rank. Whereas person with 828 marks in written got 210 for interview and reached rank 210. This was news in Kerala for some reasons. I humbly request Respected PM to give us solution
Dislike (0)
Reply
Report Spam
Bharti Tripathy
Bharti Tripathy 6 years 10 months ago
6.Mention on website ,the list of information needed before filing complaint. Eg-Information about parties involved . 7.Complaint submissions modes could be-Online,Post,Fax,email,hotline ....Also mention turn around time for each mode. 8.on the website, there should be a status progress section which could inform the User about his complaint status with a message.
Dislike (0)
Reply
Report Spam
Bharti Tripathy
Bharti Tripathy 6 years 10 months ago
Sir, 1.Categorize the grievances into two high levels. 2.Put subcategories eg-anti competitive agreement, abuse of dominant positions,mergers and acquisition that lessen competition etc 3..For all subcategories mentioned above-provide a hyperlinked complaints workflow to the User (in the website) 4.Mention the list of actions that fall out of the scope of the department so that user is educated about it on the website itself. 5.Redirect matters related to individual sectors using hyperlinks
Dislike (0)
Reply
Report Spam
BIRINCHI SAIKIA_3
BIRINCHI SAIKIA_3 6 years 10 months ago
My humble suggestion is that the Sr citizens of the country needs some relief from payment of GST from the health insurance premium. Please abolish GST on health insurance premium for Sr citizens.
Dislike (0)
Reply
Report Spam
Tripti Gurudev
Tripti Gurudev 6 years 10 months ago
पौधौं को रोपने या लगाने के साथ-साथ उनकी सुरक्षा करना जरुरी है,ताकि पर्यावरण एवं वातावरण अच्छा रहे।
Dislike (0)
Reply
Report Spam
Rajesh
Rajesh 6 years 10 months ago
Please create an app on My Gov . Many people can participate. Idea of this site is to reach many talented to be participate in sharing their ideas and progress of India
Dislike (0)
Reply
Report Spam
Satnam Singh Bhayana
Satnam Singh Bhayana 6 years 10 months ago
Respected Modi Sahib ji, One reason for mounting NPA in public sector banks is that borrowers are aware that Bank will file suit for recovery and case will be decided in 6 to 8 years. Kindly set up exclusive courts for banks' recovery and appoint at least 10000 new Judges for the purpose. NPA will be sharply down and govt need not infuse additional capital after that. This way employment will increase & govt can use capitilisation funds for other social welfare measures.
Dislike (0)
Reply
Report Spam
Anil Sakwar
Anil Sakwar 6 years 10 months ago
मा.महो., जिस विभाग से सम्बंधित शिकायत आई है, उस शिकायत के सही पाऐ जाने पर, उस विभाग के अधिकारियों पर भी कार्यवाही होना चाहिए, जिस विभाग ने संबंधित शिकायत को हल करने मे लापरवाही की, क्योंकि आई हुई शिकायत उस विभाग ने हल क्यों नहीं की, क्योंकि कोई भी शिकायत ऊपर तभी जाती है, जब नीचे बैठे अधिकारी भ्रष्ट हो जाते है और वह किसी भी शिकायत को हल करने मे भेदभाव करते है.
Dislike (0)
Reply
Report Spam
Comments (1)
DEEJEY
DEEJEY 6 years 10 months ago
Dear Sir, To maintain environmental sustainability and remedy the air pollution issues, 1. Automotive companies to release only hybrid cars in all the models 2. May invent additional optional kit to make all the existing vehicles hybrid 3. Promote selling of more electric cars 3. More charging stations in public places and highways, which will increase the confidence of people to buy electric cars 4. Planting more trees as much as possible including roof gardening
Dislike (0)
Reply
Report Spam
Sticky Menu