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Department of Administrative Reforms and Public Grievances

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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :

Nov 02, 2019

Last Date :

Dec 05, 2019

23:45 PM IST (GMT +5.30 Hrs)

Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)

Manash Paul 6 years 10 months ago

1.At 1st complaint krne bale ki identity hide rakha jai,sikayat jis department ki hai us ko kavi na dia jai.Q ki is me sikayat krne bale ki security Ka sabal hai. 2.sab central & state ki har 1 employee Ka identetity k lia name plate compulsory kore ta ki sikayat krne me asani ho. 3.sikayat ki subidha manually v honi chahiye ,sikayat peti har dist sadar me ho & uski tight security ho.sikyat peti sirf pmo staff hi khule.

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Rajat kumar 6 years 10 months ago

मेरा नाम रजत कुमार हैं । मेरे विचार से इसके बारे मे है कि हम इसमे अपने विचार भेज सकते हैं । और इसमे हम सङक परिवहन, स्वास्थय विभाग आदि की शिकायत या सुझाव दे सकते हैं ॥

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pankaj Kumar satyavadi 6 years 10 months ago

why are the Indian employees not as devoted as in other developed countries.responsbility,honesty does not arise in their working culture.

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Sudheer Kumar Akula 6 years 10 months ago

Most people grievances relate to 1. Land, water, air pollution issues which is group in nature 2. About govt schools infra, slum areas housing drainage and food. 3. About roads, infra, health, transport, tribal and backward areas,. 4. About jobs, support machinery, credit, disability. Old age, destitute, women driven families etc So first govt Dept's reduce corruption and increase its responsibility than only grievances will be solved and divide bigger states to make govt reach closely

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Abhimnuy Panchl 6 years 10 months ago

महोदय, हमारे पास एक ऐसी प्रणाली हो सकती है, जिसमें पानी, बिजली, नगर निगम, पुलिस, सतर्कता, एनजीटी, अदालत ... जैसे विभिन्न विभागों से जारी किए गए सभी दस्तावेज / नोटिस घर / जमीन / संपत्ति के लिए जारी किए गए स्क्रीन के अनुसार स्वचालित रूप से सामने आने चाहिए। समयरेखा के लिए

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sanjay vegad 6 years 10 months ago

(1) time limit should be define to redress the grievance (2) resolution should be pass such a manner that deemed fit to the grievance with reasons and remedies/relief should be provided to aggrieved person/citizen (3) grievance should be reopen if unresolved (4)in case of non compliance of this grievance redressal mechanism sufficient action should be taken against officers (5) sufficient action also taken against false complaint (6) minimum fees should be taken

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Sudheer Kumar Akula 6 years 10 months ago

1.Whenever issue raised by citizen he should only close it online until it gets resolved 2. Issues like road potholes vs traffic challans to be streamlined fines to govt Dept's too not just citizens for proper work 3. Pollution by factories or any grievances submitted by citizen need to addressed properly NY maintaining secrecy and protection for him like irregularities of govt Dept's when exposed 4. First understand his view when grievance raised and take up with concerned Dept and update

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Sudheer Kumar Akula 6 years 10 months ago

Reduce govt people interaction like. 1. Make passport, driving licence, all India tax for vehicles no state taxes or transfered vehicles again new taxes, caste certificate, adhaar, pan card, 50 years validity. 2. Only driving licence for commercial vehicles all other Indians no driving licence required 3. Remove pan, caste and income certificate, all other health profiles, socio profiles etc link everything to adhaar. 4. Make all land records, houses, taxes online no scope for litigate

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mani sharma 6 years 10 months ago

Sir most of the time in govt offices is wasted in extracting papers/notices from a corrupt govt official who has taken money to simply hide /vanish that notice against an institute/land/property/person.suppose an illegal construction is going on somewhere ...police has to go to site to stop it but the same municipal corporation which had passed the order of illegal construction which not show that order to police b'coz money has exchanged hands.

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Bhavna Jotwani 6 years 10 months ago

Good morning, I am Bhavna Jotwani from Mumbai. I like to suggest Mr Nitn Gadkari as well Maharashtra Road and transport ministry, the condition of roads r not not so good due to heavy rains as well traffic. Due to toll tax Naka there is also heavy traffic jam and pollution due to vehicles. I like to request the honorable minister, they should remove toll tax to avoid traffic as well pollution for safety of people. Thanking you.

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