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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
VARADARAJAN S
VARADARAJAN S 6 years 10 months ago
Highest authority to evaluate the reply submitted by lower offices with policy backing then reply to the grieved applicant. Now the authority who reply do not quote policy guidelines or concrete reason of their act of ignoring/replying negative/delay/non-acceptance etc. Usually the replies point out that "policies in this regard are available in our website - address : www. xxxxyyyzz.gov.in" - this is not a reply; this must not be a reply. Reply must be compact and factual only.
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Jyotsna Bandela
Jyotsna Bandela 6 years 10 months ago
Respected Sir, The CPGRAMS should be an excellent platform for getting some viable address of the issues. However, I feel that the grievance, when raised by the people of the country, should be channeled appropriately to the decision making authority. With refer to my past PMOPG/E/2016/0312227 to Delhi Police was Promptly acted. But in the future, anyone violating Fundamental rights and Right to reputation of a women against the unlawful activities for (Prevention) Amendment Act. be Implemented.
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Rekha
Rekha 6 years 10 months ago
1.Use AI to speed the process. 2. If client not satisfied there has to be face to face interaction with the higher up. 3 . SMS should be sent to 1.37 billion people of 🇮🇳 about CPGRAMS. Advertise 4.Every grievance should be recorded however silly it is . 5. It should also have local language ,all Indian language as many can't speak Hindi and English.
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mani sharma
mani sharma 6 years 10 months ago
sir can we have a system wherein all documents/notices issued from various departments like water ,electricity,municipal corporation,police,vigilance,NGT,court ...etc issued to a house/land/property should come out automatically on the screen according to timeline when we type in that particular properties number.THE OWNERSHIP OF THE PROPERTY...SALE PURCHASE DETAILS ,ITS MAP....EVERY DETAIL SHOULD BE THERE.THIS LEAVES LESS CHANCE OF CHEATING/FRAUD
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Shrey bhardwaj
Shrey bhardwaj 6 years 10 months ago
NEED HELP !! we want to showcase 2 prototypes to clean solid floating waste from water bodies. we have been knocking doors of different govt. bodies for our project since 8 months but haven't received any +v response. we want to be a part of river cleaning projects.
mygov_157319195658718491.pdf
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Jyotsna Bandela
Jyotsna Bandela 6 years 10 months ago
Respected Sir, The CPGRAMS should be an excellent platform for getting some viable address of the issues. However, I feel that the grievance, when raised by the people of the country, should be channeled appropriately to the decision making authority. With refer to my past PMOPG/E/2016/0312227 to Delhi Police was Promptly acted. But in the future, the Fundamental rights and Right to reputation of a women against the unlawful activities for (Prevention) Amendment Act. be Implemented.
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Ankit Kumar Pandey
Ankit Kumar Pandey 6 years 10 months ago
Sir, I am from block Jawa, Rewa Madhya pradesh se belong krta hun sir meri mother teacher hai sahayak adhyapak ke pad par karyarat hai unka 6th pay comission laga tha aur smbiliyan hua tha Sahayak adhyapak ke pad pr 2014 me tab se aaj tak ka areers nhi mila babu ko bahut bar paisa v diya gya bola v gya to bolte hai ki fund hi nhi hai mai atyantya pareshan hun plz do necessary action if you can
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