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Department of Administrative Reforms and Public Grievances

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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :

Nov 02, 2019

Last Date :

Dec 05, 2019

23:45 PM IST (GMT +5.30 Hrs)

Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)

Ankit Kumar Pandey 6 years 10 months ago

Respected Sir, I am Ankit Kumar pandey working in defence sir due to working in defense we are not authorise to give any suggession bcz we are solders sir request from my side plz consider if possible, sir Air force me jo person job krta hai as an Airmen usko adhikar nhi hota ki yadi wo 7yr ki service complete krle to wo jo job chahe bahr kar sake aisa kyu sir jb aisi kisi v civil job me aisa nhi hai sir ham ab v gulam kyu hai yadihm chahe ki hm 7 yr tk hi force ki job krenge thn

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Dholakia HNSB 6 years 10 months ago

RTO office operations is very worst and very big amount of malfunction activity are going on by each and every employee of that office. Please give it to operate some private company like passport office. I had paid for address change but I can not change my address as per police verification but as per wish of verification officer. Because I had uploaded documents my self not through agent. Sarathi doesn't allow customer to edit.

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Rajan Chandwadkar 6 years 10 months ago

CPGRAMS is a good initiative, but forwarding complaints to respective departments does not resolve pourpose. Due to stereo type responses being sent. I have experienced this with Maharashtra Grieviences portal. If the complainent is not satisfied after 3 attempts, then a third party accessment should be done from a neutral agency, having no stakes in the matter.

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Nagaraja Kumar Masuluri 6 years 10 months ago

The CPGRAMS should be an excellent platform for getting some viable address of the issues. However, I feel that the grievance, when raised by the people of the country, should be channeled appropriately to the decision making authority. The grievance should not be forwarded to the officer / department / division or autonomous body / PSU, etc. on whom / which the grievance was raised. If so, the resolution of the grievance will be biased. The grievance officer should be an independent officer.

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MONIKA GUPTA 6 years 10 months ago

सर, निवेदन है कृपया सरकारी कर्मचारियों के लिए वीआरएस की स्कीम लाए , 55 साल के ऊपर के लोग वीआरएस ले सके। इसमे आप बाकी बचे महीनो की बेसिकऔर डीए जोड़कर दे सकते है । इससे बहुत सारे लोग वीआरएस ले लेंगे और नये यंग जेनेरेशन को नौकरी मिलेगी जिनकी सैलरी भी कम होगी, सरकार पर ज्यादा भार नहीं पड़ेगा । अभी एमटीएनएल और बीएसएनएल में स्कीम आयी है और इसमे हज़ारों लोंगों ने अप्लाई किया है , एसे ही गवर्नमेंट में भी लायी जाए ।

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TARA SHANKAR GUPTA 6 years 10 months ago

Hon. PM, I am an Electrical Engineer (15 Years work Ex-National & International Projects) passionately looking for an active participation in Waste management & Green Energy generation for our country "INDIA" Please support to start this as movement for Clean Energy from Solid Waste Management at every town & City of country by municipal corporation and government of INDIA.

mygov_15731870856392421.pdf

mygov_15731871006392421.pdf

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Pratyush Vinayak Mohanty 6 years 10 months ago

The present education system should be changed. Focus should be given on Indian tradition and culture. language paper topics should be on moulding of character and value of life.

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Harish Meena 6 years 10 months ago

माइ गोव ऐप बेस्ट है

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DrBenoyKumarChattapadhyaya 6 years 10 months ago

Please try to give the reply against those who are giving there Grievances through CPGRAM pgportal.gov.in. We are not getting reply. Matter should be seen by Deportment Official.

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TARA SHANKAR GUPTA 6 years 10 months ago

Hon. PM, setting of GAS & Electricity generation plants at Metro city Solid Waste Dumping yard like "Indore City" by Municipal fund of that city will be master stroke to the fight against solid waste management and this will be great gift to the neighbouring citizens to get clean air. this will create huge employment with source of green energy.

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