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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Dr Ganesh Patil
Dr Ganesh Patil 6 years 10 months ago
Honble PM, I have two suggestions. 1. Many of good initiatives couldn't be completed because of rigid bureaucracy. If India wants to develop - handover all Trade, Investments, PMEGS, FDI initiatives, all social development schemes to third party partner for e.g. TCS in Passport Seva Kendra. In fact bring this third party in each and every step of governance. 2. I'm sure PM knows it well - If India wants to become develop country PLEASE follow Singapore model. Develop tourism in our county. Thnks
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HEMANSHU PANDYA
HEMANSHU PANDYA 6 years 10 months ago
I guess like there are police stations in every constituency we should have a public grevence department where applications could be made in both offline and online mode, there shall be a designated force to tackel the same. Ours is a nation with ample man power think.
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RPrasad18221311
RPrasad18221311 6 years 10 months ago
Respected Sri Modi Jee, India PM, With due regards , request to apologize me for begging a BJP -CM, in MAHARSHTRA. We Indian loves you as you too Love our Motherlands more than Billions Indian. Requesting to designate Sri Fadnavis / Gadakari Bhau as CM, again since oppositions / mainly anti social elements are again gaining extra powers. So please help us by giving stable powerful BJP -Govt. in Maharashtra . Kind Regards, R.Prasad
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Vijayagopalan Raveendran
Vijayagopalan Raveendran 6 years 10 months ago
1. Categorize the Grievance into Self, Social and Society with High, Medium and Low priorities and map the corresponding Ministries. 2. Grievance submission option for offline mode and non-tech savvy person. People should be able to submit their grievance through pre-printed post cards and letters. And also should be able to submit voice and video recordings in support of their grievances. Kiosks be available in all Panchayats, Post Office, Railway Station and Major Bus terminus.
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Alexander Thomas
Alexander Thomas 6 years 10 months ago
make a channel that any person can designated officer and minister directly, no discrimination between poor and rich. by email whatsApp, Facebook, twitter people can raise their issues
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Atul Sharma_12
Atul Sharma_12 6 years 10 months ago
Idea of this portal was realy fantastic, but seems no use at the end, there should be some controlling body that directly report to pmo or central grievance managment authority. Attitude of working official have no change the are taking things like were taking in past. No change at the ground. In last two three years I have made several complaint about local problems on various state and central government portals. But the result is zero in most of the cases.
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indravadan r patel
indravadan r patel 6 years 10 months ago
BJP government is functioning well but government officers PMO and CMO are not helping poor people. True facts never brought to the notice of cm and PM.result in unhappyness in all area. Can Modiji take action to get report from party level in each district level? please direct concern to take necessary strong action to help poor people otherwise we have to face many problems in feature. Regards, Indravadan patel, chicago,USA
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Lavanya Gunturi
Lavanya Gunturi 6 years 10 months ago
Currently India’s pollution, specifically Delhi, has reached a level that is 20 times the advisable rate set by the world health organization. Some have argued that we need to set policies to save India’s reputation. I say we need to set policies not because we care what others think of India, but for our people. We need policies in place that restrict the burning of agricultural fields so this smog stops occurring in an annual basis. Please take the time to think of the health of our nation.
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