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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Rishiraj Rathi
Rishiraj Rathi 6 years 10 months ago
बस हम इतना ही बोलेगें की मोहदय जी अभी की जो शिक्षा और किसानों की हालत है आपको उन पर ज्यदा ध्यान देने की जरूरत है, ओर आपको पता भी होगा कि जेएनयू में क्या हो रहा है अभी, जब जेएनयू का ये हाल हो गया है तो सोचो देश के बाकी विश्वविद्यालयों का क्या हाल होगा , कृपा आप थोड़ा शिक्षा ओर किसानो की स्तिथि पर भी ध्यान दे,अभी जो हमारे पुलिस वालो के साथ हुआ है इसको रोको , वो हमारे लिए दिन रात जागते है, आपसे निवेदन है कि जवान,किसान और शिक्षा इनके बार में जायदा सोचें। धन्यवाद
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Sumit Tiwari
Sumit Tiwari 6 years 10 months ago
seedhe or saral sabdon m sirf itna hi bolunga ke kary krne ki speed par dhyan de, kyuki jis speed se adhikari kary krte h, kary ko talte h, oopari income k chakkr me logon ko tehlate h, jab in sab chizon me farq dikhega tbhi aage bdhega India, ni to bhul jao- q ki asi bhut si files govt. k daftar me sad rhi h lkin unka niptara abi tk ni hua h, tarikh pe tarikh hi mil rhi h... sabhi presan h, unme se ek mai bhi hu..
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kapil patidar_2
kapil patidar_2 6 years 10 months ago
इस पोर्टल के माध्यम से आम व्यक्ति किसी भी केंद्रीय मंत्री प्रधानमंत्री मिलने का समय ले सके अपनी समस्या प्रधानमंत्री केन्द्रीय मंत्री किसी भी अधिकारी मिलने का समय ले सके उसका विकल्प होना चाहिये
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Manashi Gogoi Dutta
Manashi Gogoi Dutta 6 years 10 months ago
My dearest PMji, you have said that India has stopped working in bureaucratic style. In many countries' embassies, public opinion on service is recorded through online surveys. Would it be possible to do similar service survey from investors or agencies who communicate with India's government service sectors including Indian embassies? How easy for investors to approach the system and bureucrats?
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kapil patidar_2
kapil patidar_2 6 years 10 months ago
जन शिकायतो को गंभीरता से लेकर उनका निराकरण जल्द होना चाहिये शिकायत का निराकरण होने पर शिकायतकर्ता के घर निराकरण की कॉपी पोस्ट के माध्यम से भेजना चाहिए शिकायतकर्ता अगर संतुष्ट नहीं हो तो शिकायतकर्ता आगे की अपील कर सकें उसका विकल्प अभी रहे इस पोर्टल पर सभी विभागों के केन्द्रीय व राज्यों के सभी विभागों को इसमें शामिल करना चाहिए मध्यप्रदेश की helpline 181 की तरह केंद्र सरकार द्वारा भी एक हेल्पलाइन बनाना चाहिए जिससे अशिक्षित लोग मजदूर लोग व महिलाये आसनी से शिकायत कर सके
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Surendra Singh
Surendra Singh 6 years 10 months ago
CPGRAM 1.Educate villagers use of smart phone. 2.utilise services of CSC VLE. 3. adressing of grievance at lower level to be.monitored at ministry level to ensure that lower formation authority is complying the order. He should be made directly responsible to resolve the issue. 4. Provision of appropriate astern action against the responsible official to be made to correct ways of working culture. 5.
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SITARAMACHANDRAMURTHY
SITARAMACHANDRAMURTHY 6 years 10 months ago
CONCEPT OF CPGRAMS GOOD. B7T MODUS OPERANDI... Bureaucratic approach. FROM DELHI GRIEVANCES FORWARDED and months pass in it without any useful inputs...duty done. Reaching destined authority ...some intransigent reply..case closed. Y ...N number of IASto be involved in forwarding when none bothers to evaluate logistics and justice...much less complainant is given chance to reply the reply. Solution is grievance to reach destined authority and nodal officer endorse contents need of hour
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pawer singh meda
pawer singh meda 6 years 10 months ago
hum log apni side ke gadde ko bachane ke liye dushari side me galat tarike ko kyu apnate hai. agar apni side me gadde hai to gadi dhiri karke chalna chahiye. yahi ho raha hai hamare desh me apna kaam nikalane ke liye hume aage re kar risvate offer karte ha. aap sahi hai to kis baat ki risvat
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